Huge thank you to Marcelo and Josh for being so helpful and patient! Made the process of buying a new car super easy and stress free by being honest and upfront. Could not recommend them enough! 🏎️
Bought new Palisade which is a great car and really happy to share about the Team especially Samir, one of the best coordinators in Hyundai Dandenong. It was a great experience with him and will highly recommend Hyundai Dandenong if you are after a new Toy . Thanks Sam very helpful and informative person in the industry.
The staff here were fantastic. Great communication easy to deal with and very helpful.
Young was the champion I got to deal with, he was knowledgeable friendly and got me the exact car I wanted.
I would definitely recommend buying from here.
Needed a car in a hurry. I test drove and purchased a new Kona on the Tuesday and took delivery of it on Thursday. A special thank you to Miguel and Marcelo who were at all times respectful and allowed my wife and I the opportunity needed to consider and test drive which model best suited our needs.
If you want to purchase a car without the feeling of pressure to do so, ask for either Miguel or Marcelo by name, both are thoroughly decent gentlemen.
Overall a very pleasant customer experience.
An amazing experience when purchasing new Hyundai Kona recently from Hyundai Dandenong.
All credit goes to Samir ( Sam). He was very professional, friendly and kind heart.
The wait for the car was worth it and Sam was very patient and communicative about the delays that occurred. Thank you to all the team at Dandenong Hyundai for the outstanding service! May you all blessed and continue to prosper.
Absolutely a 5 star experience. Great sales team and informed people. I would recommend Dandenong Hyundai to anyone thinking of buying a new or used car.
A big thank you to Lee & Dale. Have been looking for the right car for over a year. Loved how Dale asked the questions to gain an understanding of what I was looking for & the new I30 ticked the boxes. Service was second to none and have recommended Dale to friends and family. Thanks again wrapped with the service, wrapped with the car.
5 stars from me guys! Great service from every member of staff, what a great team you have @ Dandenong Hyundai.
Special thanks to Stephan who looked after my every need from start to finish when purchasing my stunning new Active X. Went the extra mile in every aspect!
Also thanks to Shane, Lee & Jimmy and also the lovely Jeanette.
Keep up the good work and highly recommended.
We have had a fabulous experience with purchasing our brand new car from Dandenong Hyundai!! I had been getting my Hyundai i30 serviced at Dandenong Hyundai for the last 9 years as the customer service is so wonderful (in particular Melissa in the service department). She always has a smile on her face and makes us feel very welcome. I mentioned to her that I was wanting to upgrade my car and
she got Dale Bosley to get in touch with us. From the first conversation we knew we would purchase our car through Dale as he was a pleasure to deal with and made the process so easy. He was never pushy and really went above and beyond for us. We would highly recommend him to all of our family and friends.
What a FANTASIC team at Hyundai Dandenong, special shout out to Dale!
To be honest we spent a whole day in and out of car yards looking at cards and left deflated by the limited stock and poor salesmanship and then we came across Dale and Lee at Hyundai and they were bloody FANTASTIC , straight to the point and really new their stuff. They made us feel comfortable and really listened to what we were after and were very accommodating. Look no further than Hyundai Dandenong they are truly amazing!
I am grateful to have entered into Dandenong Hyundai, it was my last stop looking at car dealers for the day and I happened to meet Dale the car sale person just few minutes before closing for the day. Dale was very helpful and communicated well and assisted me with my situation. I found Dale very knowledgeable when discussing cars he had a great interest on the topic Cars, he answered every question promptly and satisfactory. Dale has a passion with automobiles and is very much a great listener and people person. He accommodates the customers best interest, I have referred him to my friends and family. I have purchased a Hyundai Accent thanks to the support of Dale and Dandenong staff.
Had a great experience when purchasing my brand new Hyundai Tucson. I dealt with Dale and he was very informative not too pushy and nothing was too much trouble. He really did go the extra mile!
This is now my third Hyundai but my first experience with Dandenong Hyundai and they have definitely been the best dealership!
Would definitely recommend to friends and family! Don't forgot to ask for Dale!
One of the worst customer services experiences I have ever had, we left feeling humiliated by the staff!
We arrived Saturday morning to look and test a used vehicle, the sales person John was friendly and after a quick chat was happy for us to go for a test drive. We completed all the paperwork and he went to get the car ready, after 10 minutes John came back and advised that he has an appointment with another customer (which was understandable) and introduced us to Robert. Off the bat Robert asked if I was happy with the price which I advised was a little high however we could discuss this after we drove the vehicle (as I had never drove one before), this was where Robert in a rude and demeaning manner advised that we weren’t able to test to vehicle if I wasn’t going to pay the list price (even though we hadn’t even discussed price). After asking the reasons behind not allowing us to test to vehicle we were told that we were time wastes and if we weren’t happy with this to speak to his manager. We explained to Robert that we wouldn’t waste our time coming down for no reason and that we were keen to purchase that day (money in hand) he then called his manager over James who after introducing himself began degrading me yet again telling me I was a time waster and that there was no way he would let me test the vehicle. This is when another staff member joined us and all 3 of them started to bully and degrade me in front of other customers who were standing close by. Feeling humiliated my partner and I quickly left the dealership while the 3 staff members watched and chuckled amongst themselves.
Being a 31 year old in a successful career I don’t believe it should make a difference on the level of service if I was dressed in a suit or dressed in casual clothing, regardless of this the treatment I received is inexcusable and no one should be made to feel humiliated.
Buyers beware of the staff at this dealership.
I will amend: Dandenong Hyundai have contacted me and made a genuine effort to improve my experience. I appreciate that.
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WORST experience of my life in both sales and service:
LIES and EMPTY PROMISES and NO ONE CALLS YOU BACK.
What tops it was finding out that after 3 months of driving the car; it wasn't registered by them, EVER. They wanted me to pay to have it taken to them and be without a car for DAYS. On the second day I demanded a loan vehicle and was offered an ancient car with two dash lights present and a severe engine vibration.
-the salesman was a creep who sent very inappropriate messages after purchase.
-they promised a dent repair they NEVER honoured and then told me it wasn't possible after a YEAR of me trying to have it done.
-the service department did not call ONCE during my service to update me or let me know it was finished
-while my car was in with them (unregistered) they were supposed to do a valuation which they never did.
I must have left 12 unanswered messages over the last month. I am absolutely fed up with this useless branch and its staff members.
If I could give a negative rating, I would.
Fantastic service especially by James in the service department!!
Originally booked to get my car Serviced in at Dandeong but changed to Berwick as it was closer for me.
My father went into Berwick Hyundai and booked a service for me for the 23rd of December 2016.
I recently looked on their website and it said they were closed from the 19th of December to the 23rd of December. I called up an i explained that i already had a booking and got "Awhwell im already working 10 hours a day and cannot fit you in until January 2017."
That would be all fine however as i recently got my car i get 2 free services one which had to be done In or before December 2016. As i work full time, my only day off in December before Christmas is the 23rd hence why i booked my car in at Berwick to get serviced and they said it was fine.
I called Dandenong Hyundai back and luckily they were able to fit me in on such late notice! i spoke to a lovely gentleman called James who understood my circumstances completely and was happy to book me in for the 23rd of December! Defiantly needs a Christmas bonus or a job well done or something for his excellent customer service!
Extremely rude service by Berwick Hyundai. But luckily for me Dandenong was able to provide me with the services i needed!!
Will strongly recommend Dandenong Hyundai to anyone!!
Was a bit disappointed. Asked for certain things in the deal which weren't done. Salesman who sold me the car was fantastic, but he left and after that I felt a bit fobbed off
Great Dealership & great staff to deal with.
I have loved all my dealings from sales, to finance to service.
The whole team made it such a smooth process to buy a car.
I will definitely be back for my next car.