Elina is my go-to person at tax time. She coaches you through every detail that can contribute to my return, and by the end of the session there is no stone unturned. Thanks again Elina and City Tax Accountants, see you next time.
Elina and the City Tax Accountants team gave me a great service and were a pleasure to use. Everything was easy, even over the phone, and the service was extremely professional. Would strongly recommend them for tax related issues and I will be returning to them in future!
Incompetent and Unprofessional! If I could give zero stars I would. Don't fall into the trap and believe the 5 star reviews, we did and now we are paying the price! Elina simply wants your money!! Once the ATO contacts you about a tax return that she submitted, she does not respond to calls and emails. My email was sent 9 days ago! Once you pay her she doesn't care. My wife and I submitted a very standard tax return with Elina, her incompetence caused us problems and payments to the ATO. Avoid at all costs! ZERO STARS! Don't take the risk!
Efficient and professional.
Thanks Elina
I made an appointment recently and wanted to find out more about who I would be speaking to as I'd had a lovely accountant previously who'd retired and wanted to find someone equally as professional. I called once and the phone rang out, I called again and the receptionist told me I would be called back. After not being called back I followed up with an email as I did not want to leave anyone in the lurch and my appointment was quickly approaching.
After not hearing back from the email I called again and was treated in a condescending manner. I asked what the accountants name was as this was for some reason not listed in the appointment and was told "Elina". I asked what her last name was as I wanted to check if she was a CA or CPA as is reasonable and recommended, and was effectively told that I wouldn't be given this very basic information. I then asked for my appointment to be cancelled and again, this was not actioned. I'm not sure what inspired such an unresponsive and cagey response, but regardless, it was an unnecessarily poor customer experience.