They should be ashamed of how they treated me as a stsff member who. has multiple sclerosis.
Psychological services are of high quality, bulk billed, and you're treated with dignity. Referrals are made from your GP to NextStep, which is then triaged to CatholicCare.
After being referred for services post-hospital discharge, our experience with Catholic Care home based support (personal, cleaning &social support) has been very disappointing. The service co-ordination is very poor with continually changing rosters and on-site staff who are either late or anxiously trying to end the sessions short to leave as soon as possible.
Most- if not all- of the staff appeared poorly trained or not at all. The lack of knowledge and common sense was obvious watching them try and clean the most basic household item. Catholic Care appears to rely on the excuse that "that is just the nature of the industry- its not our fault" as they scramble to devise the next roster that has absolutely no consideration for the needs of the actual client. Huge disconnect in that regard.
Furthermore, don't dare make any suggestions or provide them feedback as they will hit you with a good dose of fear-aggression based responses. Yes, we can do better and will do. Leaving this "service" was a good move sadly i fear many cannot in which case i do feel for them.
Hard for parking, receptionist friendly and very helpful, greeted with a smile.
Visir went well and I got the start to the help and support I needed.
Rooms were warm and furnishings homely and comfortable.
Great experience.
The best place for help. I was treated with more respect and professionalism than i was expecting.
The only downfall, some services provided here are not extended to the NSW surrounding canberra.