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Added by Jopie, at 02 December 2022
Opening Hours
- Monday 8:30 AM – 4:30 PM
- Tuesday 8:30 AM – 4:30 PM
- Wednesday 8:30 AM – 4:30 PM
- Thursday 8:30 AM – 4:30 PM
- Friday 8:30 AM – 4:30 PM
- Saturday Closed
- Sunday Closed
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5 Reviews
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27 February 2023
Would never buy a Bonaire again. The aircon broke down 3 times in the 5 year warranty period and has now broken down again 6 months out of warranty. Warranty support is through Climate Technologies who are difficult to get through to on the phone and can't do repairs in a timely manner, wanting to repair 3 weeks later.
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02 January 2023
We had a warranty claim on our A/C so called Bonaire and spoke to Gerry who took us through the whole process and organised for Kelly's Hot-water & Gas in Mandurah to contact us, which they did. Andrea arranged for one of their technicians to confirm it was a warranty and promptly ordered the parts, which were fitted within 7 days. All this was done from 16/12/2022 until 23/12/2022. Could not be happier. Quick, helpful, efficient service just before Christmas. Would highly recommend Bonaire and Kelly's for outstanding service. We wish you all a very prosperous 2023. Thanks once again, Bill & Mary Browne. Ref. No. 7407047.
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22 December 2022
We purchased three split systems. 2.5kw, 3.5kw and 7kw. All have functioned perfectly for 12 months now, both heating and cooling. Very pleased with the competitively priced units.
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20 December 2022
So far is a bad experience with them. The aircon is pretty new but it always gave error code. Finally get someone to fix it two weeks ago and now new error code appeared. Their hotline is very hard to get through, I wonder why. Finally able to speak to a customer service agent, he sound very rude. He said they are extremely busy and wanted us to just try switch on and off from the main switch. If this method doesn't work, call them again!!! I started to know why they are busy as probably their aircon always gave issues and people have to call them to fix it.
Please, if you want to do business, improve your product and customer service. I will never buy air con from Bonnair again. Seems like the feedback only replied to positive feedback and not addressing to negative feedback.response / report this review -
09 December 2022
One of the worst decisions of my life buying a Bonaire. Have had the unit for close to a year, has been replaced once and now I am told the new unit 'is fine'. At best it 'cools' the house to 30 degrees on a 21 degree day - so you be the judge?! Service is rubbish, ability to even get through on the phone is rubbish. I am extremely disappointed and would NEVER, EVER deal with them again.
Other buyers beware!response / report this review
