I can recommend to anyone a conversation with Ellen. She takes the time to understand what you need as a business and how best to get it for you. She has an amazing ability to put her head in the space of businesses that she knows nothing about and translating that into what they might need from social media.
We had to let our internal marketing staff go because they weren’t actually doing the things that we asked them to do. We chose to engage Aston Social for their on-site workforce managed service. It’s been great because the associates that we’ve got on the ground are doing the job we need them to do, but they also are fully accountable. The monthly report gives us massive confidence that they’re doing the right thing.
Being able to have Ruby on site with us 3 days a week has been great. It’s kind of like having the agency actually sitting in your office, doing whatever you want them to when-ever you want them to. I was actually pretty skeptical that it would work, but it did!
Having a team member on the ground, on-site taking care of all our digital marketing has been great. The fact that they’re backed up with all the stuff they need behind the scenes has been great too, it’s pretty much set and forget for us. Just a bonus that it doesn’t count towards my headcount allocation!
We really needed to do something with our Social Media presence because it was a huge driver of sales for our business but we weren’t treating it with the respect it needed. We decided to make the move from managing internally to getting Ellen and her team to look after our presence.
I’m very glad we did, mainly for two reasons. Firstly it’s because we have seen an increase in traffic from social media to our website, which combined with our advertising, has led to more sales. Secondly I’m glad we did because it’s taken the weight of managing Social Media off my shoulders, knowing that Ellen just takes care of it.
I’ll happily refer Aston Social to my friends and family as I know they’ll get a great service and experience.