Above All Mechanical

Location :

11 Bee Ct, Burleigh Heads QLD 4220
Added by Jopie, at 12 May 2022

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• Joe Talcott

  04 August 2022

  The staff at Above All Mechanical are great to work with. They know their trade and apply it with professionalism and friendliness. They have serviced my two cars over the past few years and I have no reservations in recommending them to my friends, and to you.

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• Jules

  23 July 2022

  I've had my car serviced by Lucas and team for over three years now. The service has always been good, and Lucas has gone out of his way to source cheaper options. Recently had to have my transmission replaced and Lucas took care with every step and also provided a 6 month guarantee on the service. I trust them and don't hesitate to ask his opinion knowing that he will give me an honest answer and not try to upsell on unneeded items.

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• Eli Trousselot

  21 July 2022

  Do not recommend this mechanic, charged way to much for what I payed for, asked my qualified mechanic friend if he thought it was reasonable and he said they over charged by at least $300. Receptionist was useless and never once called me to notify my of anything. Found myself making all
  The calls to find out what the story was. Definitely recommend anywhere but here.

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• Daniel Way

  30 May 2022

  First the good:
  My wife had our 2018 Holden serviced here in September 2021 and the service was great. I also find their prices very fair and the service of dropping you off within a close radius and the vehicle when completed dropped back to your home to be great. For this, I have given 2 stars.
  However, that is where the good ends & does not make up for the disappointing & unprofessional experience.
  
  I booked my older vehicle (2006) in for a service and tyre change and made sure to mention a loud whirring/squeaking noise when driving I would like checked out.
  The wrong tyres were ordered by mistake by the team & I was told I could not collect on the same day as organised but the next day.
On the following day, I called ahead to check the pickup time & was told confidently 12 pm.
  
  When I arrived I found the vehicle with two wheels still off and the wheel alignment (that had already been paid for) had not been done. I was asked to wait until 12:45 pm but the alignment would not be done because "an alignment wasn't necessary" and I had to remind him that the front passenger tyre was extremely worn compared to the others which was met with a sigh and an eye roll. I then had to leave to get to work (was dropped home by a team member) The vehicle was dropped off by the team later that afternoon and I didn't follow up on the sound I had asked to be investigated as I felt enough wrong had occurred and the attitude of the team member working on the vehicle had soured me on the experience.
  
  My wife encouraged me to give the team one more try so I booked in for the sole reason of addressing the loud squeaking/whirring sound.
  I was called shortly after drop off that the clutch was worn and would need to be replaced. I agreed and paid immediately once the work was complete.
  
  The vehicle was once again dropped off at my house but to my disbelief, the sound was just as loud and prevalent as ever. The one issue I brought the vehicle in for had not been addressed in the slightest despite paying $1200+, also now two different team members had driven the vehicle with the sound which is constant and unmissable.
  
  I had now lost faith in the team completely and concluded that the car had not been driven as requested during the diagnosis stage or the loud driving noise would have been heard. I decided to take the vehicle elsewhere but I first wrote an email to the owner Lucas detailing my experience and explaining why I would no longer be using the services. I also requested the refund of the labour costs of the clutch repair only (totalling $660) as I now had to take the vehicle elsewhere to be fixed and I believed that it was due to incompetence on behalf of the team.
  
  The email I received was riddled with spelling and grammatical mistakes and not in any form I would expect an official response from a business. I was urged to bring the vehicle back to them but without any offer of compensation for time lost or the original issue being ignored.
  I wrote back expressing politely that I had lost faith in the team's ability and that the unprofessional nature of the email response had deterred me further. I once again requested a refund for less than half what I had paid for the clutch repair as it had not even marginally corrected the issue I had brought the vehicle in for.
  
  I once again received an email in response that was now barely legible in large portions due to spelling and grammatical mistakes. I could however determine the aggressive nature of the email (which is in line with the responses given on negative Google reviews). I was then warned not to write a Google review or legal action would be taken.
  
  I urge anyone reading this review looking for a mechanic to look elsewhere as my experience with this business has been extremely disappointing and costly.

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• Suzanne Whitaker

  19 May 2022

  Charged me $1600 to replace coils in my car however only changed the spark plugs. Took my car home to his house for two days once it was finished. I’m sure he will make some excuse as per other bad reviews however beware and ask for invoices for parts if you choose to use and check your in car camera!!

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