Name: 365 Cleaners
Address: 3/35 Wurundjeri Dr, Epping VIC 3076, Australia, AU
Telephone: +61 3 8400 4395

365 Cleaners is a point of interest, located at 3/35 Wurundjeri Dr, Epping VIC 3076, Australia. They can be contacted via phone at +61 3 8400 4395, visit their website 365cleaners.com.au for more detailed information.

Location :

3/35 Wurundjeri Dr, Epping VIC 3076

Contacts :

Added by Jopie, at 13 August 2020

Monday 9:00 AM – 9:00 PM
Tuesday 9:00 AM – 9:00 PM
Wednesday 9:00 AM – 9:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 9:00 PM
Saturday 9:00 AM – 9:00 PM
Sunday 9:00 AM – 9:00 PM

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Alexandra Clarkson

07 December 2021

Cleaner said they’d come clean my bosses empty house between 10-1pm. I was waiting for them but they didn’t show up until mid afternoon. Then after I’d left them they wouldn’t send me photos of the clean so I could pay (even though I was told by an employee they would send photos then I could pay). The cleaner abused me on the phone and even threatened to call the police on me even after I had paid. The manager Justin also called and was incredibly rude. They then left the back door open and all lights on. Made me drive an hour at 8pm to the house to lock up because their cleaners deliberately didn’t do it. DO NOT USE THIS COMPANY. YOU WILL REGRET IT.
Selia Shrestha

23 November 2021

I would like to thank the team. They are really helpful and supportive team. Our bond money was returned to us on time. Overall very professional and helpful.
S B

28 October 2021

BEWARE. DO NOT USE THIS COMPANY.
Anyone you talk to on the phone will be from a call centre in India.
All cleaners are contractors that receive the work from the call centre.
The people on the phone will quote you a cheap price and "guarantee" that price. Then the contractor will show up and after gaining access to your home and cleaning 1 room, will demand 3x the price to clean and refuse to leave your property without payment.
DO NOT USE THIS COMPANY.
Citra S. Ongkowijoyo

27 October 2021

I booked them to do an end-of-lease cleaning for one unit apartment. As mutually agreed, I was on the apartment waiting them, and they were 3.5 hours late without notice!!!!. I called the company and there was nothing they can do~!!!!. The cleaners finally arrived, started to clean the unit but less than 10 minutes, they played with my yoga ball, turned the air con., sat in the dinning room with the yoga ball, and ate their fast-food as well as had a chit chat, while the floor was literally wet here and there. They finished the job but made the public hallway very wet and dirty.

They way this company finding solution is not professional.at all~!
I recommend to use other cleaning company (even more pricey) with better reputation.
Helen Renisch

18 August 2021

Really professional and easy to communicate with. They stayed in touch, let me know when they arrived and were leaving. I moved regional and not able to let them in or check. The real estate said it was a good job and nothing to call them back for. huge relief with moving homes. They had a really big job. 3 levels. thanks so much.
Angela Grace

24 December 2020

This company is a complete joke. DO NOT USE!!!
They were booked for 7am Saturday two full days before vacate at 9am Monday. They arrived at 11pm on Sunday night. Too late for me to do anything about fixing the job myself. They did complete carpet cleaning to an acceptable standard. They did NOT complete general cleaning of my property. I have rightly refused to pay for general cleaning because I did not receive general cleaning. I will not pay for a service I have not received. They are now refusing to provide me with an invoice for the carpet cleaning even though I have paid for the carpet cleaning in full because I am refusing to pay for the general cleaning.
Ekaterina Tetoros

24 November 2020

The worst company to deal with! Don't ever go with them!!!

Booked end of lease cleaning with them. The booking process was nice and easy. I was given quote $310 for 3 bedroom 1,5 bathroom unit. They've asked for $30 deposit that was charged during the booking process and the balance had to be paid on the day of cleaning. It looks like 365 Cleaners outsource their jobs. In my case it was the company called Bull18. Firstly they called me 7 am the day of cleaning and informed me that out unit was too big (still 3 bedrooms, didn't grow any bigger from the time of getting quote) and as a consequences I had to pay an extra $70. I agreed to pay, as a search for other cleaners was not possible at this late stage as the keys had to be returned to the agency the next day. 2 hours into the job I came to pay. I offered cash but they insisted on a card payment (I found it strange, but nevertheless I used my credit card (the one I've never used before) to pay). Little did I know, my CC details were stolen and less than 24 hours later $680 was used to purchase online merchandise:-(
Before returning our keys to the agency my husband and I stopped by the property to check that the cleaning was done satisfactorily so that we could get our bond returned. To say that the cleaning was done poorly would be an understatement, with the walls, doors and windows not cleaned at all. After paying $380 we resorted to using wet baby wipes to fix as much as we could.
When I called 365 cleaner and explained what had happened they said I needed to speak to a manager and they transferred me to him/her The manager never picked up the phone. I requested for the manager to call me back. It never happened. 2.5 hours later a rude operator called and advised me that I was charged extra $70 for having a "dirty" floor in the bathroom! It was my assumption that I was paying them to do exactly that, CLEAN! All my other complaints weren't taken into account at all. This company is FRAUD, don't use them!
Annie Jones

20 November 2020

I don’t usually write reviews, however I had such a disappointing experience with 365/Bull Cleaners I needed to share for anyone considering using this service.

The cleaners were dishonest, unprofessional and a complete waste of time and money.
They did such a terrible job I had to clean the apartment myself.

I booked an end of lease clean for my one bedroom apartment and was quoted $230. Upon arrival the cleaners told me it would be an extra $30 to steam clean the carpets, even though it was included in the quote. (I’m not sure if they know how quotes work).
I’m very time poor and didn’t have time to argue, so I agreed to pay the extra $30.

The cleaners then told me I had to pay the extra $30 by cash and the $230 via bank transfer.
I didn’t understand why I had to pay them $30 in cash, instead of paying it all in one go.
It seemed a bit dodgy.

They refused to give me my keys back until I paid the $30 in cash. Luckily I had some change in my car. I was told I had to transfer the rest of the money and send a screenshot to the cleaners confirming the payment went through. By this point I was quite annoyed, as I had places to be. I told them I would pay when I got home.

It took me roughly 30mins to drive home and within that time the cleaners kept harassing me. I had received 2 messages and 5 missed calls demanding payment.

As soon as I got home I was on the phone to customer service. Apparently the cleaners denied taking the $30 cash and said that I was using “abusive language”. Which was completely untrue.

I couldn’t believe they lied about the money and called me abusive, when in a fact I was very patient and respectful, considering their behaviour. The customer service lady was great she was very understanding and agreed to let me pay the remaining $200 via bank transfer, which ended up being the original quoted amount.

*** You’re better off paying a little extra to get a professional cleaning service, without the drama. Overall very unimpressed. ***
Gordon Pinder

15 September 2020

Well pleased with 365 cleaners.They turned up on time and called when they were on their way. Very pleased with the job and the price and they locked up before they left.
I would definitely recommend them to anyone.
Man Drew

20 August 2020

Lucky and Harman, the worst cleaners. begged and begged me to give them a 5 star review but said i couldn't look inside because the floors were still wet. i gave them one, and when we looked the next day, the walls were not cleaned, dust everywhere on the power switches, still needed to vacuum carpets, places were missed. no refund and treated rude when trying to contact the team. told bad luck, and now i have to take time off work getting my places cleaned for the end of lease. spent $300 for them to mob the floors and wipe down the oven. DO NOT USE THESE PEOPLE for a end of lease clean!!!! go somewhere else!