You cannot put less than one star, 2 months waiting for the turn they gave me to renew my card, I asked for the day at work (which affects my salary), 65 kms from my home to arrive, waiting 2 hours at the door with 2 degrees, when I went on shift, and they rejected the procedure because the doctor did not put the "place" on the certificate. 0 consideration and empathy.
The people who serve you are more than excellent but the procedures are very very bureaucratic a lot of paperwork and they have very old and old work systems, which makes any procedure, transfer or certification that you have to do extremely extensive. I speak from my own experience and from acquaintances
I have started the remote procedure for more than 2 months and it is not progressing, there is no response. ATTEND THE PHONE !!
If there were 0 stars I would put them, disaster 60 days ago I paid the fee for the card and they did not even send the provisional one, they do not answer the phone, the only time I could communicate they gave me a non-existent email, DISASTER !!!
Call the published number and they answered the 2nd call. I had to pay a fine, they generated the VEP over the phone and I sent them a capture of the payment. Fast, friendly and efficient.