About
Location :
Added by Jopie, at 25 December 2015
Opening Hours
- Monday 12:00 AM – 12:00 PM
- Tuesday 12:00 AM – 12:00 PM
- Wednesday 12:00 AM – 12:00 PM
- Thursday 12:00 AM – 12:00 PM
- Friday 12:00 AM – 12:00 PM
- Saturday 12:00 AM – 12:00 PM
- Sunday 12:00 AM – 12:00 PM
Gallery
Add missing information
13 Reviews
-
25 March 2018
Disgusting hotel and a disgrace to the spg brand. Food is even more disgusting - salmon for dinner was old and break for breakfast was stale. Only good part is the amazing views. And Juan and Lucas tried their best to help given the circumstances and their rude manager. Avoid and run away! (Stayed at Rosell Boher lodge the previous night and it was a incredible experience)
Followup to this review: even though the experience was the worst spg experience I’ve ever had, I have to say the owner Eddie was the saving grace. He called me and spent some time talking thru the experience, apologized a lot, and even comped the stay. He took ownership and that was appreciated.response / report this review -
03 January 2018
Firstly, good things - hotel has beautiful location, very impressive estate and grounds. Vineyards supplying local wineries is definitely something very unique for a hotel. However, the property itself does not make up for very inexperienced staff (basically in all departments) which seems to have no clue what luxury hospitality is.
Upon arrival the staff seems to just want to get over with giving out the room keys.. Zero information about the grounds, facilities, attractions, activities. Perhaps because half of the facilities were closed for the New Year period without prior notice to guests.. Luckily I didn't bring the entire bag of clubs to play golf.. closed course would be quite a disappointment..
The front desk was unable to make bookings on our behalf claiming places are booked out or closed and we managed to make the bookings ourselves - it happened twice during just a 2 day stay Our taxi ordered for specific time was delayed by 20 minutes because the front desk staff did not make sure the taxi company received and confirmed the request.
Clearly unhappy, unaccommodating waiting staff during breakfast with no knowledge or customs to be capable of servicing guests in luxury establishment. No communication with guests, no courtesy at any level of service. The only exception was Karen which seemed to be the only member of staff capable of interacting with guests in a polite, professional and courteous manner - thank you, so great to see someone smiling! :)
Fresh breakfast station’s quality of food below acceptable level. Custom-made omelette ordered for our first breakfast at the facility was served as basically scrambled eggs and it was not an accident as all guests were getting the same quality level of their "omelette". Breakfast chef’s lack of basic cooking skills has made us resign from “premium” New Year's Eve dinner for $140 pp. As we noticed later that day, the executive guest chef listed on the NYE menu did not seem to cook that night himself as prep was lead by the same chef that served our "omelette".
Very disappointing - clearly poor hotel management leads to employing unexperienced staff that is not ready to serve guests expecting 5* service. Most of the staff seemed to be surprised with simplest requests/questions. If you don't invest in the right people and staff training, even the most beautiful scenery won't make up for it. And to be clear, this is not the fault of people who work there but people who put them in wrong positions way before they are ready for them.response / report this review -
09 December 2017
Muy linda decoración. Pileta climatizada que se disfruta mucho.
La mayoría de las habitaciones tienen mala vista y poca intimidad. Al pasar la gente se debe estar con cortinas cerradas todo el tiempo. (Mal diseño)
La gastronomía es buena aunque algo costosa igual que los vinos.response / report this review -
04 December 2017
Muy buena ubicación.
Muy buenas Instalaciones.
Mala calefacción.
Mala WiFi.
Buen resto.response / report this review -
14 October 2017
El lugar es muy lindo pero al llegar y dar una vuelta para mirar las instalaciones pregunté si la pileta estaba climatizada y resulta que la tenían apagada!
Peor aún fue mi sorpresa cuando luego de un día de intensa actividad me quise duchar: no funcionaba correctamente el agua caliente! Para ahorrar tenían la caldera en un punto tan bajo que parecía apagada! Además, intenté llamar varias veces a la recepción y nunca me respondieron. Tuve que ir hasta encontrar un empleado que solucionara el problema. El tiempo pasaba y la caldera no llegaba a una temperatura razonable, decidí no ducharme ni cenar.
Con lo que cobran la habitación (de las mejores, con vista a las montañas nevadas) no tienen derecho a cometer un error así. No vuelvo nunca más a ningún hotel de esta cadena, es una estafa.
Recomendación: elijan otro!response / report this review -
23 July 2017
Las dos noches que nos quedamos no hubo agua caliente, no nos pudimos duchar. La pileta climatizada siempre con agua fría. El gimnasio pésimo. La ubicación regular. Llegamos cuando nevó, por lo que el lugar quedó muy lindo. Es destacable la atención,! El desayuno limitado pero todo casero, muy rico.
response / report this review -
05 July 2017
Excellent Hotel, the location is in the middle of a grapes field, so you need to arrive by car. The room was big, clean and beatiful (it has a fire place, you can use for a romantic night). The view we had from our bed was more than amazing. The restaurant offers different type of delicious dishes (the best service we have found since we arrived to Argentina). If you want to leave your room, you can walk around and enjoy a few drinks in the bar, swim at the open pool, or just sit and relax in the terrace (second floor). All the employees are very friendly and they will make sure you have an amazing stay.
response / report this review -
22 May 2017
Hands down the best hotel I've stayed at in my life. Off the beaten path, however, luxurious to say the least! The food was delicious, pool and courtyard make the hotel, staff was friendly and helpful, everything was clean. Great selection of unique and delicious cocktails at the bar!
response / report this review -
13 April 2017
Excelente! Entorno maravilloso, hotel con muy buen gusto, habitaciones muy cómodas y completas, restaurante muy bueno, atención del personal excelente. Un lugar para descansar y disfrutar
response / report this review -
08 April 2017
Excelente lugar para disfrutar de la paz y el confort.Las noches son un espectáculo hermoso un silencio increíble una de las experiencias hoteleras que no se olvida.
response / report this review -
09 December 2016
Muy muy lindo el lugar. El paisaje es impresionante y los cuartos son tal cual aparecen en las fotos. La pileta es muy linda también. Muy buena la atención del personal. La única critica es que el restaurant nos pareció muy caro.
response / report this review -
18 November 2016
Un lugar maravilloso al pie de la cordillera, la atencion es muy esmerada, el restaurante tiene unos platos muy bien logrados, ricos y abundantes, el complejo en general es muy lindo y moderno. Nos toco un cuarto con una exelente vista. Super recomendable para una estadia de descanzo.
Se puede hacer un trekking hacia la cordillera, el nivel de complejidad es bajo, yo lo hice con mi hija que en ese momento tenia 9 años y lo disfrutamos muchoresponse / report this review -
01 January 2016
Great restaurant off Tupungato, service is polite and not intrusive/bothersome, food is delicious and wine list expansive. Recommended!
response / report this review
