A-Open Rent a Car. Alquiler de autos en Bariloche - Patagonia - Argentina
Mitre 171, San Carlos de Bariloche, Río NegroAbout
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Added by Jopie, at 25 October 2016
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6 Reviews
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20 August 2017
Horrible service! Be aware they charge you extra money if for some reason you need to return the vehicle earlier.
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16 April 2017
Nos dieron un auto de mierda. Nos cobraron un huevo.
Fuimos a hacer una caminata a huemul y estacionamos el auto ahi, sin nada adentro.
Nos quisieron abrir el auto y rompieron la cerradura del baúl. Nos querían cobrar 5 Lucas por el arreglo cuando averiguamos particularmente y salía 1800 cómo mucho.
Pésimo servicio. Pésima atención. Una agencia mediocre.response / report this review -
04 April 2017
Very helpful, friendly staff. A few can speak English. I'm not very experienced with manual cars, and one of the staff members offered today give me a quick refresher lesson when I picked up the car. Very helpful, and the best price we found!
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08 February 2017
Los autos son un poco viejos, el servicio es bueno y son amables, nos dieron información sobre lugares a visitar, pasaron por nosotros al aeropuerto
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16 January 2017
I rented a Chevrolet Corsa Classic from January 5 thru January 12, 2017. My rental experience with A-Open Rent a Car was terrible. A-Open Rent a Car staff is rude, inconsiderate and event defiant, especially José and Diana.
Vehicle pick-up was scheduled for 01:00 P.M. at the San Carlos de Bariloche (BRC) airport. The representative from A-Open Rent a Car (his name was José) was 45 minutes late. I had to call A-Open Rent a Car to remind them I was waiting for them. At the airport, I was hit with a 250 pesos (15 U.S. dollars) fee to be paid upon contract signature. This fee was not mentioned anywhere on the website. Further, I was not made aware that I was expected to pay it upfront at the airport, in cash without the possibility of using a credit card.
My rental was supposed to end on January 12 at 01:00 PM, as per my online reservation. However, since my flight was departing at 01:50 PM, I asked to return the vehicle one hour earlier. The representative looked at his calendar and said that I would have to return the car at 11:00 AM instead. I explained that I had a longer reservation and mentioned the fact that he was 45 minutes late, but the representative wouldn’t budge. By now I was too tired to argue after an exhausting flight and my four children waiting to get to the hotel.
On the day prior to the vehicle drop-off, I called the number listed on the company website asking to drop off the vehicle at 12 noon instead of 11:00 AM. I mentioned the fact that my online reservation was until 01:00 PM and that the representative was 45 minutes late. The staff that took my call said that she would relay the message to the office.
However, a person called Diana texted me that evening (she didn’t even bother to call) to “confirm” the vehicle’s drop-off time at 11:00 PM. She said that it didn’t matter that the representative was late in delivering the car, that my online reservation didn’t count, and that I had to accept the time that José had given me at the airport. I had to call A-Open Rent a Car’s owner, who was vacationing out of the country, to get the rental extended.
This was the worse car rental experience I have ever had. Do not rent from these people. They are rude, discourteous, grotesque, and do not care about their customers.response / report this review -
01 November 2016
muy buen servicio
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