TLScontact – Visa Application Centre Albania is a local government office, located at Njesia Bashkiake, Nr. 2 (Municipality Unit 2 Bulevardi Barjam Curri Kati 12 Tirana AL, Tiranë 1001, Albania. Visit their website bit.ly for more detailed information.

Location :

Njesia Bashkiake, Nr. 2 (Municipality Unit 2 Bulevardi Barjam Curri Kati 12 Tirana AL, Tiranë 1001

Contacts :

Added by Jopie, at 15 February 2017

Monday 8:00 AM – 4:00 PM
Tuesday 8:00 AM – 4:00 PM
Wednesday 8:00 AM – 4:00 PM
Thursday 8:00 AM – 4:00 PM
Friday 8:00 AM – 4:00 PM
Saturday Closed
Sunday Closed

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Edberg Domi

10 December 2021

Overpriced services,
It makes it clear that moneymaking is the only motivation.
Rude staff at the waiting hall.
Old people being yelled at, and everyone has paid to be there.
Its a shame.
Other countries VAC centres offer their services for free, and a much better service
Korab Korab

01 December 2021

The most rubbish service possible in the world, we paid for expenses return documents and after 3 month nothing comes back we have to apply for new passport or what,

NO PHONE NUMBER
NO ANSWERS FROM MY EMAIL
I ASK MY SELF WHY DID I PAY ALL THIS MONEY FOR?!?!!?

APPLICATION NUMBER - GWF061381530
Adrian Kllogjeri

18 September 2021

Absolute scammers, liars and day-light robbers. I had booked a standard appointment and they forced me to pay for a prime-time appointment for no reason whatsoever. Asked me to pay the fee OR leave and come another day, even that I was showing them my Standard appointment booking which was in about 5 mins. I have reported this at TSL UK, and they are reimbursing me. Shame on all the staff working in Tirana and its such a shame to see corruption penetrating pretty much everywhere. This is not the first time such thing happening at TSL in Tirana.
Sami Okan

11 June 2021

Scammers thief's and liars and dont bother replying to this asking to go to your website to log a complaint that too is a waste of time like your whole service
Tina Mane

10 June 2021

Been trying to book an appointments for a few wks now can not find any done all the forms spent over £500 on them now I can not get any appointments at all.. I keep looking but getting fed up with it all now why is it open just 2 days and not more? Not like ur in lockdown is it! Just need to do all this as want family over for our wedding in September
Flimonful

01 January 2021

Hi, I have problem to book appointment about 5 weeks. it’s really stressful and no contact at all from TLS Service. If someone had the same and booked in some way please share with others here. I am sure that everyone here will be grateful. Please don’t answer me to contact tls by your website because it’s useless you not helping at all with anything. It’s a joke ! I spent 24 h on this website, was nothing available and in one sec showed all Wednesdays and Thursdays already booked in whole January ! How is it possible??!!
Hafuz Kupa

10 December 2020

I have been trying to book an appointment but it is not happening. The booking system they have is not very useful, it looks like many other people are having the same issue, by looking at the reviews. However, my problem with the system they have, which annoys me is that they state:

"Important: Our Visa Application Centre is now open for new appointments. Please note that our eSolo interface has been improved and changed for new self-upload applications.
"
but in fact they do not accept or offer any appointments, it is not transparent, it is not clear, it is not easy to understand, it does not explain to the user what is happening?????!!!!!!
Arben Berisha

09 December 2020

I been trying to book an appointment, it is impossible. What is going on with the system ? I have tried to find the contact number but there isn’t one available !!! Please let me know what is going on. I have seen a many people comment on the same thing here.
Jennifer Campbell

01 December 2020

Trying to book an appointment for my partner is proving impossible. It appears the centre is only open 2 days a week and fully booked until Dec 24th, but there's nothing showing available beyond that date. I have emailed for help as there is a time limit to make the appointment in but have received nothing more than a shrug of the shoulders and 'keep checking' with no indication of when any appointments will be made available. No-one can be expected to be able to check constantly. Since this is a paid service you'd think they would be a bit more willing to help! Frustrating as this is essential to get the visa, so there is no other option but to keep trying. Its looking likely we will have to cancel the visa application and try again in the future. However there is no way to check if there are appointments available prior to making the application.

In relation to the response I got below. I have contacted TLS via the contact form stated and have only been told to 'keep trying' to get an appointment. No help, No information on when appointments are released. Shocking organisation.
Jennifer Campbell

24 November 2020

Trying to book an appointment for my partner is proving impossible. It appears the centre is only open 2 days a week and fully booked until Dec 24th, but there's nothing showing available beyond that date. I have emailed for help as there is a time limit to make the appointment in but have received nothing more than a shrug of the shoulders and 'keep checking' with no indication of when any appointments will be made available. No-one can be expected to be able to check constantly. Since this is a paid service you'd think they would be a bit more willing to help! Frustrating as this is essential to get the visa, so there is no other option but to keep trying. Its looking likely we will have to cancel the visa application and try again in the future. However there is no way to check if there are appointments available prior to making the application.
Erjon Agushi

18 November 2020

Unable to book an appointment! I thought was a mistake of ours, although can see on reviews so many people having the same issue. Not sure why they do not admit the issue is on their website. This is modern slavery and taking people for fools. Staff very unprofessional and low standards of help for what is paid. THERE IS NO SLOTS APPEARING EITHER AVAILABLE OR NOT AVAILABLE, ASSISSTED/REGULAR/PRIME.
This is not fair on people!
Agim Kamberi

20 October 2020

It has been impossible to make an appointment for the last 3 weeks, precisely since 1 October 2020. Surely must be some kind of announcement to explain why is this happening. Very disappointed with the service.
Nicky G

30 September 2020

I been trying to book an appointment, it is impossible. What is going on with the system ? I have tried to find the contact number but there isn’t one available !!! Please let me know what is going on. I have seen a many people comment on the same thing here. Thank you so much
Jonida Luli

05 September 2020

Impossible to book any appointments at any time or date. They have suspended the appointments even though the website says they are open now and taking new appointments. After contacting them they insult your intelligence by trying to tell you how the process of booking an appointment works and what web browser to use, how you can clear the the browser cache and to watch a video on the booking process. Even though there is no appointments available. Totally unbelievable the kind of service they are running!!!
Olsi Hoxha

18 August 2020

The new interface booking system does not work. I have tried Internet explorer, Google chrome & Firefox and the days and appointment are going.

You've got to do something to help.

Thanks
Olsi
Azem Rexha

18 August 2020

I’ve applied for my visitor visa however I cannot book an appointment ! Does anyone have an advice on how to do it ? We’ve tried on 5 separate devices so that’s not the problem.
Elton Saliaj

31 July 2020

I cannot book an appointment at all. The system is not showing any slots for any week or month in the future. I have paid for my application and now cannot book through TLS.
Please give your feedback if there is a solution to this if not it will be better to cancel my application at all.
All the best
Perkthime OXA

03 February 2020

Thieves with a license !
They are not pioneering on anything.
They don't have a customer service!
This service is ridiculous, total waste of time and money . There is no need for a commercial partner to get the visa processes done. I am so disappointed from TLS and especially disappointed from the UK Embassy in Tirana.

You never find a self service spot, and when you find it ; their edossier does not work! It is all set up for you to pay “extra value” .
I have seen people pay 700€ for an application.

Shame on you!
This is not the values of United Kingdom and northern Irelands !
Avoid them, give them a tough time and possibly sue them .
Iris Luarasi

28 January 2020

It was well handled and a very smooth and easy process. The staff was welcoming and we appreciated a lot
Elona Vogli

22 January 2020

The website need to more specific on how to upload docs! There is no visible signs of how to View the upload docs!
The uploaded docs could not be saved and/or upload the remaining documents later.
You charge a considerably high fee and the service that you get is very confusing.

You need to clarify better then fees that you charge as Added Value Service, especially when someone books for Self service, automatically you are charge for the Time Prime Appointment. Furthermore you explain that this service is offered when you can not attend normal working hours, which are 8:00-16:00! My appointment was at 8 and still had to pay for Time Prime Appointment!
I think fee section needs to be transparent and clear.

Thank you
Ekin GENÇ

21 January 2020

The officers were very kind and helpful. We are very satisfied with the service. Thank you.
Ermal Malo

28 October 2019

I was lucky to go early because there were so many people on line when I left.
The staff did everything right and quick. The girl who took my bio-metrics was very polite.
Hopefully you will maintain this level of service.
Jonida Liçi

26 April 2019

It was my first time on the visa application center and the staff was very helpful and supportive in everything.
Shani Shbani

25 April 2019

I found the uploading of the documents slightly difficult and breaking midway to the upload also at the centre the staff doesent seem to be helpful apart from the security guy I had to submit extra documents to my aplication as I couldent upload on the app
Elson Gjana

28 March 2019

My first time there and I would like to say that they were very helpful in every aspect. Well mannored and very professional willing to help in any way possible everything was explained as how it works and how the procedures need to be completed. Many thanks to the fantastic staff that work there.
John Nolan

26 March 2019

I used the new computerised system on 19th March to process applications for my in-laws. During the process the system crashed on me causing issues in regards to amending bookings as it no longer allowed self service date options. I also used edossier application on my smart phone to upload documents. This too was found to have issues and problematic in that after uploading the documents in pdf format onto the cloud based storage, during coversion of the pdfs into the format they required it would crash resulting in having to upload the files again. Having managed to get the files uploaded you have to preview them prior to submitting them. This is a great help in that you can check the files to ensure you got what's needed and opportunity to delete or add more. However, after previewing them the app crashed and I had to start all over again. After finally uploading and previewing the documents, I submitted the application and after a good 30 minutes the app was showing still submitting and it appeared to be locked. Waited a further hour and the app was still in the same position. Next time I checked the app had crashed. On logging back in, it did say files submitted. In order to resolve the issue of the booking an appointment to provide passport's and original documents we had to pay another 60 euros on top of the 130 euros already spent. Apparently on the 19th March when I used this system it was in fact the old one which was why we had issues in booking self service appointment and why no dates were shown. Yet the assisted premium service had lots of dates and times costing from 70 euros upwards shown that could be booked. Instead of been given an appointment that was included with the payment, we had to pay for one due to no fault of our own other than the computer programme provided to us at time was not the correct one (apparently). This has me baffled to be honest as I was directed there from UK visa via a hyperlink. So either UK visa is providing a dud link to an old TSLContact portal or my timing with them was off. I would love to know when this computer program begin as an agency in Tirana said they been using the same one as us some 2 to 3 weeks ago. I have used various similar systems to apply for renewal of passport's and driving license and never had a bad experience as this and never had to pay any company to put right their software issues. Overall it is a great idea and it will assist in speeding up this process. I am positive that it will improve in time as things progresses and teething issues resolved along the journey. However my personal experience at present is marred by the issues mentioned and additional cost.

Furthermore on attending appointment to produce original documents for uploading onto the application which is required as it's evidence of house ownership and pension payment as well as other evidences, the staff said they were not needed. I believe their visa applications will not be approved as these important documents were refused to be uploaded by staff. To my understanding their role is to upload these documents and complete fingerprints etc. I do not believe they are qualified to say what is required or not on an application and have done a disservice to its clients and brought the company name to disrespute. I now expect another appointment and further 60 euros to upload these documents. I will provide further update to this case as it progresses.
Edmond Çera

01 March 2019

Apart form the lady who took my fingerprints, all others looked annoyed and were not professional especially the guy who was talking to employees and applicants while moving around the office. Not the service I would like to get when paying a good deal of money.
Heidi Morgan

09 February 2019

My husband's Family Visa was granted on 7th January. He handed in the passport straight away and was told it takes 2 weeks to collect his passport and card but now it is coming up to 5 weeks and we still have not heard anything. I tried to contact but can not get any answers what is going on and why the delay. It gives us great stress and upset as I read reviews on here that applicants are not contacted although the passport had been ready at the visa centre for a some time.
I am very worried
This is putting our lives on hold and affects our families.
We were forced to live in seperate countries for almost a year now. The visa application had taken over 10 month now. A mistake made or lie told by the Visa Center that my husband was invited for an interview resulted in the visa to be refused first hand. My husband was not invited, called, e-mailed, texted or anything for the interview. It was hearbreaking as they lied to us. We had to pay for an appeal lawyer, £2500 more to pay and my husbands visa refusal was thankfully overturned but now we still have not got his passport and permit back. I am so scared because by what I can see on their tracking service, they have not even sent my husbands passport on to the UK.
Please can anybody tell me what is going on? I am so worried and we are reaching breaking point
Kujtim Morina

03 December 2018

I have a short experience of providing assistance for applications for UK visa. I think the system is viable. Some data like those of the aplicant's parents may not needed because it s difficult to provide them in case they are not alive and i dont think these data are necessary. Also the application can be shortened as a whole a little bit if it is possible. Best regards Kujtim
Sokol Vladi

30 October 2018

There was a long waiting , people who had the apointment later were first in line. I had a priority application but still had to stay on the line. The ladyes who served me were proffesional, although i noticed a blond lady, with more authority, who interfered to speed up some peoples whom she new.
If i compare it with service in other USA,Canada service and the money i paid for the service, i would say it takes not more than 4 out of 10 points.
Anisa Qevani

29 October 2018

Amazing service, very friendly and helpful. My parents had a good experience there and I’m very pleased!
Andi Bica

16 October 2018

A apologies to the people who work there , a give them to much hustle , but they never got upset or tired listen to me , they all was supported .this is the best staff a ever seeing,any thanks to everyone ,special to the Manager.thank u very much for everything .good luck to the future applicants. Thank u again
Rudina Veseli

15 October 2018

I never ben to Tl Scontact Uk visa application my self. Just i make aplication for my mum and she say to me it was very nice place and nice people. My mum was very happy
Aita Kula

29 March 2018

you are fantastic. This center is splendid. Should be very proud of your staff
Kleida Mati

21 February 2018

So pleased with the service you have provided, efficient, nice and professional. You have been doing a fantastic job. Thank You!
Petrit Biberaj

28 January 2018

The staff and service is like nowhere else in Albania. Thanks for providing the example that should be followed.
Darien Guri

19 January 2018

Just got back from the Visa Application Center, with a visa on my passport. I had applied on Jan.5th, didn't expect such a quick turnaround :-) . In addition, I'm very satisfied with how they received me both times. Staff were very welcoming and polite. They explain to you what will happen during the application procedure, right from the start and then patiently guide you through the steps. The center itself is small, but doesn't get congested. You're in and out in a relatively short time.
Overall, I'm really, really satisfied with it!
Ani K

18 January 2018

My husband applied for a spousal visa on the 26th of Sept 2017 and was granted his visa on the 17th of Jan 2018. We did not pay for a priority service instead we invested in a solicitor to assist us with the process. The waiting for a decision part was absolute hell as I am sure it is the same for everyone applying, our decision took over16 weeks to be made, but that could be due to so many factors, ie. xmas holidays, huge flux of applications ect Having said that I would like to say that staff at the TLS Centre in Albania were extremely helpful and professional, they may not have an influence in the decision making process of the visa however they have assisted with what they could and responded to our emails promptly and in a timely manner. Thank you to everyone at the TLS Centre in Tirana.

Anisa
Ada

06 October 2017

I have submitted my application beginning of august via priority visa. At time being we have not had any updates at all! Even though on their official website clearly states that will take 15 working days, yet now is over 2 months! This website is lying to people. TLS contact albania is far from doing their jobs, I don’t know what’s the purpose of your existence!
Olsi Tosuni

25 September 2017

hi guys the stuff the treat people like a dog and they don't have respect they thinking we are animals so I don't think is very good agency thank you
Lisja Tershana

15 June 2017

Shume e pakenaqur! Pagova rreth 200 euro plus vetem per priority pasi me duhej ta merrja vizen shpejt dhe me than qe do donte 3-5 dite pune. Ju deshen 9!!! As nuk mora leket mbrapsht per priority, as nje kerkes falje, asgje!!! Mu desh te humbja fluturimin dhe nje provim te rendesishem qe duhej te merrja. Komplet te pazote!
JULJAN TEMA

22 February 2017

SUPER