Digicel Head Office
Friars Hill Road, St John'sAbout
Location :
Added by Jopie, at 05 March 2016
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday 8:00 AM – 3:00 PM
- Sunday Closed
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13 Reviews
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10 July 2018
If the lines are going to be long and people have to spend 15-20 minutes in there, the AC needs to be turned up!! 😒
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27 June 2018
Absolutely horrible customer service and support. I was just there at Market st. I decided to ditch the line and try the kiosk for the first time with my credit card. Big mistake. As I was figuring out how to use the machine, I heard two of the guy CSRs at the station closest in the corner laughing.
I soon realized, to my horror, that they were laughing at me. I heard one say, "Miss, it's not that difficult, nuh." But they weren't trying to help. They didn't know that I could hear them.
Maybe they're right. I'm dumb when using their kiosk, but I will never be so dumb as to ridicule and insult my customers. I hope they keep that up until there's no more customers left.
As for me, I'm switching from this network. No other network has CSRs this callous and rude. The sad part is that this is not the first, neither will it be the last.
I've heard stories of similar kind, to even body shaming. Apparently nothing is being done about it. No surprise, because your frontline reflects the leadership of your company.
The service support is a whole other story.response / report this review -
09 May 2018
Poor space. Bad circulation and queuing is a nightmare. Service is very slow at peek time. Suggest using the auto pay machine if you have a credit or debit card.
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20 April 2018
Takes a little time to get to the counter to be served, but I found staff in this branch are the most responsive and customer friendly of other Digicel branches despite being busy all the time. Have been satisfied with their service every time except for the waiting time, allow up to 40 minutes!
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10 April 2018
dont bother ringing the number they dont answer
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14 March 2018
Most of staffs are miserable, never smile.
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04 February 2018
Not the most friendly or informative but efficient.
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28 October 2017
Lines are slow, needs more diversity for lines
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23 September 2017
Line was so long it circled the store. Service was slow.
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24 August 2017
Best Service Provider in Antigua!
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20 June 2017
Customer service needs a lot of improvement
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02 May 2017
No calls in no calls post paid I'm frustrated and digicel can't find the problem.likied really? Released me from my contact I'm going someplace else.wack customer care /cooperate
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12 March 2016
I bought a sim card (data only) in Guadeloupe while on holiday for 6 days. It came with 150mb of data. I recieved a sms stating I had been given an extra 100mb and I also purchased another 500mb. Within 3 days the data had run out although I was only checking emails and chatting a couple of times a day and my phone stated I had used only 142mb. On questioning this at the store I was told that the 500mb had been put on the wrong number (not my mistake) but there was nothing I could do about it. They could not explain why the data had run out at 142mb. I purchased a futher 500mb and that ran out in 2 days thought my phone stated 260mb used. At the store again it could not be explained and nothing could be done. The guy there informed me I had been sold a sim card that offered very bad value and should have been offered another one. I therefore spent €50 on almost nothing. What a discrace and terrible customer service from this company. I have complained via email but have had not answer.
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