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Added by Jopie, at 23 July 2017
Opening Hours
- Monday 8:30 AM – 5:00 PM
- Tuesday 8:30 AM – 5:00 PM
- Wednesday 8:30 AM – 5:00 PM
- Thursday 8:30 AM – 5:00 PM
- Friday Closed
- Saturday 8:30 AM – 5:00 PM
- Sunday 8:30 AM – 5:00 PM
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9 Reviews
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10 May 2018
World best and number 1 airline.
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02 May 2018
Best service, always ontime. Nice aircrafts, and good legroom.
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15 April 2018
I just seen it by passing near from office
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13 April 2018
I love the emirate airline.
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24 February 2018
One of our bags was (destroyed) after the tire was fallen by the money loving dnata people the person was not at the disk so she told us that they couldn’t do anything with it
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14 February 2018
I am writing this feedback in regards to your aggressive and rude staff, Ms. Medalina at Dubai Check in Counter on February 9th. I would like to bring to your attention that Ms. Medalina, your rude staff, has ruined all the good reputation and impression I used to have about Emirates. On Feb 9, my friend and I flew from Cairo to Dubai and had to stay over for a night before we fly to Kabul the next day. We then found out we bought the wrong ticket which did not permit us to release our bag for a night so we decided to pay any cost to release the bag. The ticketing staff told us the whole process would take around 2 and a half hours or more and we should proceed to the check-in counter for further assistance. We agreed that was an acceptable wait.
That is when we met Ms. Medalina. We told her we understood the condition and wanted to know how long the process would be. Ms. Medalina told us four hours or so. We were in shock and wanted to gather more info on how long we had to wait as the first lady told us it would only be 2 hours or so, given we had only 14 hours in Dubai. Just then we were caught up in Ms. Medalina's blame game of "who told you, go ask her" situation. I do not know if Emirates train your staff on nonverbal communication, mannerism, demeanor and providing customer service without discrimination. If you do, Ms. Medalina should have failed all the training and be sent back to class because she stared at us, two Asian ladies who are trying to figure out the situation with such a nasty look as if we were her stereotypical stupid Asians who did not understand English. She kept repeating "I already told you, I already told you, you are not listening, we are not responsible for this"As I tried to explain that we were not asking for any special favor but just wanted to know the info so we could decide what we would do next.she did the rudest thing by saying "Look at her she is not listening"at that point, I decided I would not tolerate such nasty behavior and walked away. As I was walking away from the situation, she pointed at me and kept saying"You all look at her, she does not listen to me". First of all, she is a customer service provider, not my boss. I think she is having a delusion of grandeur …Well, that needs to be corrected.
Ms. Medalina is the nastiest, Asian-discriminatory customer service provider I have ever dealt with. Ms. Medalina is paid to provide customer service and information. With such an attitude, I wonder how she steps up to be a supervisor. I am a trainer and she will be my rude customer service story told over and over with Emirates on its name. I would also caution whoever is her supervisor, give her some disciplinary or performance discussion to tone down her aggressiveness and attitude that's full of prejudice. Finally, Please tell her not all Asians are stupid. We understand and speak English. She should learn to LISTEN just like when she was mocking me.She should LEARN to do her job with a lot more respect to the customerP.S I attach her picture here for your reference.response / report this review -
19 September 2017
I have been calling there office number many time no one answer that's stupid.
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18 August 2017
شرکة جمیل جدا
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30 July 2017
ٹیلفون یی کار نہ کوی
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