dnata Travel Abu Dhabi - Electra Retail

Location :

Commercial Tower A,Electra Street,Behind City Season Hotel - شارع فاطمة بنت مبارك - الدانة - E11 - أبو ظبي - United Arab Emirates
Added by Jopie, at 16 May 2016

Add email
Add business description
Add Social Media
Add Products and Services

• Anonymous

  30 July 2023

  Ticketing procedures are painfully archaic. God help you if you end up with a credit voucher. You will be made to wait for days, made to run from pillar to post for verification and what not. Have gone from being a high frequency Dnata world credit card user to closing all relationships with Dnata, sadly due to lack of customer friendly procedures on multiple occasions

  response / report this review
• Anonymous

  15 July 2023

  Went there in a flat to attend colleague's wedding. It was really amazing and enjoyed alot.

  response / report this review
• Anonymous

  07 July 2023

  The worst! Spoke with agent Kareem and Mohamed Khedr , unprofessional not fulfilling promises not respecting clients or their time,
  After agreeing on everything they said all of ot sudden it’s rented for someone else! A joke/:

  response / report this review
• Anonymous

  07 June 2023

  One of the baddest experience that I got from this travel agent. The staff does not know the knowledge about the service that the need to provide. This is unexpectable from this agent. I will not recommend this travel agent to any of my friends and family 😡😡😡

  response / report this review
• Anonymous

  25 June 2022

  I booked with them and they said I will not find a better offer and if I did they will pay me the difference. I went to Omair travel and they gave me a better offer! I called Danata back and they said there is nothing we can do and if you cancel you will pay cancelation fees.
  
  I would appreciate if the did not lie and say that they will pay the difference. At least be sincere with your clients.
  
  Honestly I will not trust them ever again and I will make sure to check somewhere else before taking their words.

  response / report this review
• Anonymous

  07 February 2018

  The lady at the counter was very sweet and helpful. She was very patient when i wanted to go back to my choices and review them again.

  response / report this review
• Anonymous

  25 December 2017

  I spent two days trying to book a holiday through their main website and the service was absolute garbage. It resulted in unnecessary cost and terrible communication.
  
  The initial issue I had was with making a credit payment through the website that I contacted their online chat as well as their online phone service assistance to get help. It was explained to me that because my Visa Card is not issued by a UAE bank that there is a restriction on their end for processing it. I was further directed to go to their office on Electra street in Abu Dhabi with my passport and Visa to get the booking completed.
  
  The second issued that came up was when I went to their office. I went with my passport and Visa to confirm the package. After going through the details with the lady at the desk there seemed to be a discrepancy in pricing between what is shown online and what you are offering at the office. No reason was explained for that discrepancy , so we agreed that the booking would be made that day and price would be guaranteed pending confirmation if the online price can be matched.
  
  The next day, I received a call from the office relaying that the hotel was not booked yesterday and that there has been an increase in price of around 1500 dirhams. There was not resolution proposed by anyone that I spoke to except the matter of fact that the price is more expensive.
  
  This is not what I expected from Dnata regarding their customer service or online support. I will never go back.

  response / report this review
• Anonymous

  12 August 2017

  online prices are cheaper and easier to book..the place is crowded outside and no parkings

  response / report this review
• Anonymous

  11 January 2017

  I term of refunds from cancellations was a mess and inconsistent answer from there customer agent

  response / report this review
• Anonymous

  11 December 2016

  👍🏽👍🏽

  response / report this review
• Anonymous

  23 May 2016

  This is the wrong place. I personally visited and got to know that they shifted behind City Seasons Hotel, Electra St.

  response / report this review