Technical Resources Est

Location :

Dubai - United Arab Emirates
Added by Jopie, at 28 May 2013

Add email
Add business description
Add Social Media
Add Products and Services

• Suraj Lobo

  26 October 2017

  After 5 years of being a loyal customer with Technical Resources, I had decided to end my relationship with them on a very sad note yesterday. I have been signing up with their Maintenance Contracts continuously for the past five years. But today when i went for the last Service pending in the current contract they came up saying your Contract has expired. yes i agree i can't demand for the service contract to be completed as per their terms and conditions which has a time/mileage limit. But when i had signed up for the first time in 2012, they had mentioned to me that the Time Limit on the contract is not followed in practice and even got in amended in writing in the terms section with the signature of the Service Advisor. It was my mistake to assume that it will be carried forward on the newer contracts and taking a written approval is not necessary based on our mutual trust and understanding. However today the Service Advisor(s) as well as the Manager refused to complete the service contract qouting time limit clause. Although i say that i have been a loyal customer for 5 years, I have lived with their shortcomings and compromised on the service quality assuming that it will reciprocated accordingly with their generosity of not strictly following the time limit clause of the contract. But unfortunately they turned out be really harsh and lost a loyal customer just for a matter of 100 Dhs which they asked me to pay to finish the last pending service.
  
  However today I made up my mind to pay the 100Dhs to finish with the last pending service and visited them. But to my surprise the TR Management must have seen this post and instructed the team at their Workshop to help me out . The Service Supervisor (Mr Zaheer) went out of the way to help me out and completed the service with personal supervision at no additional cost. So i'm now really thankful to TR for considering my loyalty and treating me with the exceptional service. I hope TR will keep up to this Customer centric approach. Thanks to TR once again.

  response / report this review
• Zahid Khan

  29 March 2017

  what your work
  Zahid Khan

  response / report this review
• Alex Cherviakov

  29 November 2015

  I left my iPhone in the car while delivering it to Technical Resources Est. and it was stollen. So be careful not to leave anything!

  response / report this review
• SS Lukman

  27 September 2013

  Excellent Services

  response / report this review
• Shayan Khan Shahzad

  04 June 2013

  Place where i work

  response / report this review