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Added by Jopie, at 11 March 2017
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday Closed
- Saturday Closed
- Sunday 8:00 AM – 5:00 PM
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15 Reviews
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06 May 2018
I've been with RSA for 2 years, the cover is much better than others in the UAE. The service during my claim was excellent
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01 May 2018
I was with them for the past two years without any claim nor traffic offence. Now, they do not offer the Agency Repair anymore with same price with previous year even they have increased price for my premium for almost AED 1000 with the same policy. Their excuses were they can no longer offer the Agency Repair with same price. It seems to me that there was no discount as a corporate member which they claim did in their quote did not explain any detail of discount at all. Consumers, be warned about buying a policy and shop around wisely. I have managed to decrease AED 1000 of premium with other known Insurance company with Agency Repair. Very disappointing to see the business practice like this. Hope this comment will help some to find the better deal.
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25 April 2018
Worst customer service I have experienced in last ten years by a insurance company in Dubai . They actually they don’t care . Staff will keep passing you to the next person and you will be running after them for the simplest process. Most of the times the person is not on the desk or on another call. It’s actually shocking but when I saw the rest of the reviews it made complete sense . I dealt with Tessa,yasmeen,Mohsin who all dumped me to the next person . Casssandra actually wrote me to call her back ( first time I’m experiencing staff telling customer to call back ) . Finally one guy helped me out ( Joseph) and was the only one who sounded happy to work there . It’s definitely the first and last time with them . Pay few extra dirhams but go to another company . Took me one month to get my policy . Something which can be done in less than an hour .
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07 February 2018
Very unprofessional staff, the process of issue of police is that sloooow. It is taken more the week to get insurance policy. No feedback from the company, clerks and officers will answer your email once a day, landline will not responding, any small question will stay without answer 1-2 days in your chat until you will finally reach them via phone. I am afraid to imagine how slowly they react if there will be insurance case. I can not recommend this company to anyone who appreciates the time and quality service!
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12 January 2018
Not a cheap one, but definitely a good insurance company. I had a minor car accident, and insurance claim was processed fast and without extra headache.
Only thing is that their office in Oud Metha is currently closed, so you need to go to Burj Al Salam in Sheikh Zayed Road.response / report this review -
07 January 2018
The worse answering machine ever in the universe, it feels you are in a disco and u cant hear anything, only spot lights are missing. And the choices are not complete
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12 December 2017
Highly professional and qualified team who have have great eye for quality.
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15 November 2017
Arranged a tow for my car which never happened. Say one thing, do something different. Full of excuses after the fact.
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10 October 2017
Excellent company exceptional services (y)
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20 July 2017
MUST READ:
Probably one of the cheapest in dubai.
But you better beg and hope you never have an accident. If you do be ready for hours and hours over the phone and patience.
Good things:
-cheap
Bad things:
- if your vehicle needs towing, forget it on holidays or weekends. They don't reply. Tow recovery is urgent, your vehicle needs it no matter what day of the week it is! So prepare paying that from your own pocket even if they say it's included for free.
- they don't know anything, horrible customer service. You're always waiting for them to consult their manager cause they don't have a proper training.
-before you get something done, prepare yourself to hours over the phone.
-because of their incompetence I had to go back and forth 3 times to the police station, wasting 3 days of my life for documents they forgot I needed.
-they don't pickup the phone sometimes and you stand there waiting forever.
-they offer little support in concluding paperwork, they don't help. You're on your own.
Conclusion:
If you wanna pay little get this insurance, but you better hope you don't get into an accident or you'll lose precious time of your life dealing with them. Rsa is the real trouble.
I'll be changing next year. Just horrible.
You get what you pay for.
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29 May 2017
If you have an agency repair policy with them, you'll probably be OK, but if your policy is none agency repair, then I feel sorry for you.
They have a tie up with a garage called KM Garage and it is probably the worse place you can take your car to.
Not only they did a very bad job on my Ford F150, but they actually damaged other parts of the car. RSA asked me to bring the car back for repaiting and to fix all the other damages, which I did, and after another 5 days, they did an even lousier job and more damage!
RSA acknowledged this and asked me to bring my car again, that's when I asked for another garage since I could not trust them anymore. RSA ignored my request and just didn't care. I ended up repairing my car at my own cost.response / report this review -
22 May 2017
If you have an agency repair policy, then you are most probably OK. But I feel bad for you if you have a none agency repair policy. The garage they work with, KM Garage, are one of the worse you can get.
After damages to my car, I complained to RSA about the garage and they completely ignored me. They simply didn't care. Now I am repairing my car at another workshop at my own cost.response / report this review -
06 April 2017
Was definitely a good insurance company. Service standards have certainly dropped over the years. I expect RSA to at least employ staff who can speak to their customers politely.
Some of them in the motor claims section should be taught some basic etiquette on talking to senior citizens. Thanks to them you will be losing me and many others as customers.response / report this review -
05 April 2017
Have had a great experience with them so far. This is my rth year with RSA. No issues with claims either. Service is pretty good as well..
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18 March 2017
If you need them in weekend, no phone answer !!
They claim they're international company , but many local companies are better service and pricing than themresponse / report this review
