Im writing this negative comment after visiting the hospital 5 times. The reception stuff are really not experienced and not professional. The doctors are ok. The most terrible thing is the waiting time even in the emergency,, how can you wait more than 1 hour in emergency case.
Update. April 2018. Because there is only very few hospitals in ras alkhaima I'm forced to visit this hospital again. And still getting worse experience. The nurses and Doctors give you feeling that they don't like the work in the hospital.
Finacial gain before Patient care! be very careful with their diagnosis & their sheer willingness to over state the urgency. Both my wife & i have had very unprofessional care at this hospital. I agree with most of the posts that the Nurses are well below the level needed. The first thing they always ask for is your insurance card so they can run up a bill. Very agressive in pushing for procedures & putting in for over night stays for very minor 30-40 min outpatient cases.
Great building & facility, but unfortunate that the medical profesionals let it all down.. If i could i would not even give it a star rating. Obstetics & Gynacology is a particular worry for any woman thinking of using this hospital. For your own sake get second opinions if you do go here.This is a for profit hospital & your care comes far behind that.
I knew about Dr Joshi, Specialist Orthopedic Surgeon, and decided to have my mother to RAK hospital to perform a laser assisted surgery on the knee. I honestly rate this hospital at 3.5/5. Cleanness/quietness/helpfulness are all very good everywhere I roamed around the hospital. Dr Joshi was very kind, humble, experienced and confident. However, the nurses and staff are not experienced enough - yes they’re kind but health care is something else. They always ask about the pain score (0, 1-4, 4-6, 7-10) to give necessary medication - well sometimes you really don’t know which category you are at so they should determine sometimes. Also, it’s very very strange that a hospital in an Arabic country they don’t speak Arabic (except some Indians who know some Arabic) with the patients! They barely understand the situations sometimes with common words (yes, no, pain, ahhh etc). I had to be with my mother all the time (5 days) to bridge the communication gap and ease understanding. Also, all the hospital staff ask you the same questions every time every day (what’s the problem, what’s the pain score, what have they done for you recently, what food you want, what medication they gave you, etc) - basically, organization has to be improved, anybody entering the patient room should know at least the basics and current status. I once experienced a reckless nurse pushing an ice bag on the surgeon’ed knee and caused sever pain!! Other than these drawbacks, the hospital is good going towards very good. I DON’T know about the doctors, Just telling my experience (medical check ups, surgery and physiotherapy). I hope that helps..
Bad treat in Obstetrics and Gynecology department, baddest hospital, no experience to deal with newborn ,they do not have treatment and they can’t deal with serious problems . .
( they look at money first then health) 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼
Bad experience with this hospital.
Not recommended
I would not recommend this hospital for an Emergency . They do not know what an emergency case is. Even if you are gonna lose your life, they will ask you to wait until you are registered and then wait again until your turn comes to see the doc. I've had more than 3 bad experiences with the emergency section especially after 9pm. Emergency staff are dis-courteous. All you can see is the staff busy on their computers typing away and not even looking or trying to answer your queries.
Poorest patient care, lousy customer service. Their operations are all over the place.
My visit was an emergency case at night. I would say the reception is very slow. Apart from that the place is totally systematic and clean.
Their telephone. No is all the time buzzy this should be treated quickly
Fantastic hospital with very helpful staff. Recommended.
The hospital's got a homey feel where staff treats you like family so you know you're in good hands.
RAK Hospital is one of the best hospitals in Ras Al Khaimah. It has the latest technology and equipments. Recently I had an operation with Doctor Anup, he did a very good job and I'm very grateful for him. We do have sometimes problems in pharmacy and delays of appointments. Specially in gynecology department when doctor has to leave for emergency deliveries and we have no idea how long we have to wait. Also special thanks to Doctor Vishal, hi is very attentive to little patients. One of the best services it's a Guest Relations specially Feruza and Yana, they are always there to help and solve out any kind of problems. Their multilingual skills help a lot and they are "Doctors of the soul".
The valet service is very comfortable.
Hopefully RAK Hospital will get more prosperous and will get more professional doctors.
This was my local hospital and after some treatment and many visits this became a place I could not trust. I had gone through 3 doctors had taken many steroids, had CT scans and X-rays, underwent a general anesthetic for a biopsy and the hospital gave an incorrect result. To add all questions had not be clarified by the anesthesiologist and doctors while lying in the theatre ready for general anesthetic. Incorrect because I went for a second and third opinion in Dubai hospitals only to realise their results meant nothing and the treatment I should have had was eventually given 6 months after my first symptoms in a Dubai hospital. I even spoke with the CEO of RAK hospital only to find he had no real interest. Further to add I had requested a test from this hospital while on second opinions from a Dubai hospital. The test according to RAK hospital was positive, when getting the same test in the Dubai hospital it was negative and explained as to why. Be extremely cautious, always get a second opinion, Staff do not communicate well at all, especially when referring to other doctors. In it for the money! THIS PLACE ALMOST COST ME MY LIFE!!!
RAK hospital is one of the finest hospital I have come across in every which way.right from the services rendered by the front office staff to the Nurses, Doctors until discharge from the hospital and beyond. The hospital has an impressive Hotel Like Ambience clubbed with beautiful patient rooms, Spa and yes their Swiss health Check up Packages are just too good. I strongly recommend everyone to visit RAK hospital for any Medical service and feel the difference. Seeing is believing.
One of the BEST HOSPITALS in UAE.
Poor management and few good Doctors. This result after many years I deal with this poor Hospital. This hospital good for flu and some small sick only if you want to waste your money and your time. I hope it become better, but I don't think so.
Don't get fooled by the nice appearance of the installations as I did. Don't waste your money and time here. They jump people on the queue, staff not professional, need to call several times to answer the phone and then again you get redicted several times because nobody has idea. And of course, in the end they only care about how much money they can make out of you.
Hospital's infrastructure is very attractive. Nice service but in the night time no attention to the patient .
I visited many hospitals and finally my friend took me to RAK Hospital in Ras Al Khaima.
Good service at moderate rate. It seems this is the best hospital (by service and treatment and price) I ever visited in Dubai and all UAE and the world.
Been there a couple of times, also with my daughter. Phone service and website appointment services are not good.
Doctors are - I think - fully certified and absolutely very professional. One of the many good things is that they first try to help you with non-invasive methods are and not looking for the most expensive option. If they solve their phone and website-appointment system, it will be a 5 star hospital where I feel safe and well taken care of.