Not recommended. Please speak to your HR and beg not to get them as your insurance network. they can get more benefits at same price with faster approvals and better customer service from other insurance network providers. You will not get the benefits in your policy
Worst customer service
Lady on reception has only one answer to say “contact helpline” for any query what do you have numbers then just keep 1 simple number where people can contact called 042111000 & 026940800 lady was not ready to say her name just one answer I can’t help call customer helpline and disconnect call on face when you call again she won’t answer I called almost 15 times.
Request you to change the lady who has no ethics to deal with customer as it’s insurance company there can be emergency when we are trying to contact but I think you guys don’t care.
The worst insurance i have ever done in my life.
I will cancel my insurance and for all my staff. Absolute worst experience.
Took them 4 hrs in emergency to just reply and even then they are asking for a document which was irrelevant. Even the doctors was saying that report have to do nothing with the condition.
Don't do business with these rats.
They will never approveeven if the pain rating is 8/10 !! Call center is trained to sayI am escalating thismarking this as urgent, we will do it as soon as possiblebut nothing ever happens. I have escalated my plight to the HR of my company apparently they have received many other such complaints from other staff so they are not renewing with NAS.
They wont approve and if we emphasis’ emergency, they say that if life threatening then as per govt rules, doc should treat. So basically they are understaffed and not at all serious and on top of that they only pass blame onto to the hospital. And if you need help, you HAVE to be at life threat to be treated. Only putting on hold and asking for 24 hrs whenever you call. Should take permission from them before falling sick or getting hurt. We will be canceling NAS policy for all our staff from next year.