NAMSHI is one of the best online shopping experience I had so far in Dubai. I’ve been shopping with them for almost a year now. It’s so convenient. They deliver on the next day. Returns are scheduled immediately after placing the request and refunds processed quickly. You can reach the Customer service department via phone without any issues and the agents do what they say.
Namshi was and is still the benchmark in terms of service in the region.
I ordered around 1pm and received my order within 6 hours. I requested a size exchange in the evening, which is very easy on the app. The exchange was delivered around 11am next day.
Kudos to the ops team, keep up the good work!
Seriously u people choose ur customer service employees from the zoo, worst app ever.
The below is ur response to another customer, which u r saying its unusual for exchange item to take 12 days, u r right, mine took 16 days and at the end u cancelled my order!!
Anyone who is reading this, please buy from another apps at least u will get a much better service.
I am yet to be disappointed! The service is impeccable. Their return policy is amazing. Just a great place to shop!
Update: over the years the quality has gotten much worse! I wonder if brands are all legit.
Worst customer service ever! I have been calling them non stop for the last two weeks about two items I booked for return that have not been collected and every single customer service rep has told me “oh I’m sorry we will rectify the issue“, only for no action to be taken. The dresses are still with me!
I will stick to Asos!!