Try to give tokens for sitting people’s 🤌
One single DO collection need whole day ☹️
zero internal Correspondence, MSC is a big company i wonder the hiring approach they use to hire new talent, nobody knows how to solve a clients issue.
Hapag is top on All, in regards to Customer Service.
We are very happy to work with MSC..
i would like to thank Msc xport team, specially,
antony.nicholas And Ayesha Alsagaf. For their particular effort to satify the clients.
My company, MOGADISHU SHIPPING Is very proud to work with msc dubai office.
Recently dealt with the company.. We submit the Documents in the counter and got Delivery order in the afternoon.
This is the worst shipping line which i ever used or visited in my life
1. They don't have enough employees
2. None is available to attend the calls
3. Waste sales team those who don't know the rates and taking 1 week to get the rates
4. Nobody knows when is the ship leaving or reaching at destination, everything in God's Hand
5. Once the vessel sailed after 1 Week they will start take late BL without any invoices, if we are going to take the Bill of lading, only one person is sitting at the counter and managing 200 customers
(I am feeling sad about that guy, he is a good person and supportive )
Token is issuing only upto 11 o clock and we need to talk with sales person to pay the invoices which he don't know what is the OBL or Surrender BL
6. Total 4 Chairs they have and rest all other's need to sit on the floor to get his turn, they have very effective speaker of 10 $ and 16 Inch TV which is audible to all the customer's to know his number
6. Another main attraction is their washroom facility customer need to use fingerprint to use the washroom, if somebody requesting to use the cleaner is shouting and pulling them out
7. Regarding their online system, in all of their email one signature is there use our online system to book the shipment, if we are giving the booking online after one month they will send us the release for the container
THOSE WHO WANT TO GET THE SHIPMENT AT RIGHT TIME WITH RIGHT SERVICE DON'T USE THIS PATHETIC SHIPPING LINE MSC DUBAI
I DON'T KNOW ABOUT MSC IN OTHER PART OF THE WORLD
IF ANY OF THE PERSON SEEING THIS MESSAGE IN DIRECTORIAL BOARD OF MSC, PLEASE TRY TO THINK ABOUT YOUR FUTURE
MSC DUBAI IS GOING TO RUIN YOUR WHOLE GOODWILL AND REPUTATION