Went here today in the afternoon, Yaseen was great and he was the person managing our booking. The issue is mainly due to our captain and some crew members being extremely rude. Me and my father went and paid 500 dhs for two jetskis one for me and one for my dad. The captain did not understand english or anything I asked him and he is supposed to be the man who safely handles any issues. He started screaming at me from the beggining and was extremely rude.
However, we started our trip when another person (the captain's friend) hit me very lightly. The "crash" was more like a small touch, the captain starts screaming at me for crashing and shows me a huge damage to the jetski which was not possible because it was just a light touch.
The captain was so rude and was screaming at me putting his hand all over my face. He even started running after my father after he yelled at him. We felt completely unsafe and uncomfortable. Then the person who hit me and the captain started to leave us behind.
When I was trying to catch up with the captain the jetski ran out of fuel and I sat there for 15 minutes waiting for the captain to come back. We had to call Yaseen directly for him to finally come back. By the time he was back we had to come back to the base so half my time was wasted. When we got back to the base I started complaining to the supervisor about our captain some crew workers started calling me and my father crazy even though they have no clue about what actually happened. They just believe the crazy captain. This captain was and still is a threat to anybody who goes here.
Just because the prices are one of the cheapest do not opt in for them. Until they fire this idiotic captain and train their team correctly never go to them. I am almost 100% sure that half these good reviews are fake.
0/10 experience
Def a Great place for the water sports. I did jet ski and the little solo seat boat rental, staff was friendly, guides were great, they took lots of pictures, and they didn’t ask for any deposit ( lots of stories about business asking déposit and not returning them) so really happy overall. Plus it was cheapest than others so really recommend this place
Very beautiful decoration! The best birthday party.. Thank you luxury yachts!
Hired Jetski from them. The Jetskis were top notch and the guide was a lot of fun!
Awesome people, wallet friendly, apt service. Enjoyed parasailing very much