Name: Kia Motors Service Centre
Address: Al Khail Road, Near Dubai Islamic Bank - Ras Al Khor Industrial Area 2 - Dubai - United Arab Emirates, AE
Telephone: +971 4 320 4488

Kia Motors Service Centre is a point of interest, located at Al Khail Road, Near Dubai Islamic Bank - Ras Al Khor Industrial Area 2 - Dubai - United Arab Emirates. They can be contacted via phone at +971 4 320 4488, visit their website www.kia-uae.com for more detailed information.

Location :

Al Khail Road, Near Dubai Islamic Bank - Ras Al Khor Industrial Area 2 - Dubai - United Arab Emirates

Contacts :

Added by Jopie, at 15 September 2016

Monday 7:30 AM – 1:00 PM, 2:00 – 5:00 PM
Tuesday 7:30 AM – 1:00 PM, 2:00 – 5:00 PM
Wednesday 7:30 AM – 1:00 PM, 2:00 – 5:00 PM
Thursday 7:30 AM – 1:00 PM, 2:00 – 5:00 PM
Friday Closed
Saturday 7:30 AM – 1:00 PM, 2:00

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Anonymous

07 April 2018

One of the worst service centres in UAE. No commitment No value for money Appointment is just meaningless u gotta spend min of 3-4 hours despite appointment and they still behave as if they are right and you have no right to argue!!!
Anonymous

23 March 2018

Very bad experience!, in Ras al khor they kept my KIA SUV two days without any reason(20000 KM service )I had booked appointment 2 days before also, They are not giving any priority for the booked customers, based on the customers appearance they will give the priority(walk in customer also they will get the vehicle same day if the service adviser is impressed(?)) , I made complaint regarding the matter no one responded after so many followup they called me after one week then response was that major services takes time(my SUV was only routine checkup only no other issues), in this conversation I came to know that do not want improve their service quality they trying to justifying their side, they did not tell any apologize sentence to unsatisfied customer .

After service my SUV display screen showing the message "service Required -211 KM"".

Here the summary of the complaint / suggestion

1. Must be an automatic queue machine in service centre
2. Service advisers does not know the basics of the appointments
systems, they did not get any basic training about service center
operations should be get proper training to handle the cases.
3. Must be respond to customer complaints ASAP to improve the
customer service quality.
4. Customer center must collect the customers phone call feedback after
finishing the service with them(most of the car service center are
already doing this to improve their standard ), most customers are
discontinuing with after one or two services with KIA service center
because of this kind of bad experience, most them will not make
complaint they just ignore the service center for upcoming services.

6. If customer received booking slot for service should be keep a
standard duration to get the vehicle after service.

My rating (0/5)
Anonymous

22 February 2018

I like the service in Kia workshop in alain and Ras al khour branch
Anonymous

10 January 2018

Excellent staff and highly professional. But coffee is paid for customers. Really you expect your customers should pay for a machine coffee ☕ plz look in to it.
Anonymous

24 December 2017

Useless service!! They stole my sun glasses out of the car!!!!!!!!

The guy told me before I left my car with him I will leave your glasses behind the counter. And of course he didn't, and when I rang him his response was "yeah. I told you not not leave anything valuable in the car".
I'm sorry but if you don't trust your own staff how the hell do you expect me to trust
your services!!

KIA LOOK AT YOUR SERVICE DESKS, this is outrageous, I shouldn't have to remove all my valuables out of the care because you choose to employ staff that is untrustworthy.

I wouldn't recommend this place if was the last service spot on earth! Take priority in your customer needs and requirements!!
Anonymous

23 December 2017

Normally this Kia service center will take several days to do regular maintenance , not because they take extra care of your car but they don’t have plan !!! Not recommend to buy Kia car due to the service is so not efficient, and maintenance cost is too expensive.Good luck !
Anonymous

05 November 2017

The worst service experience I have ever had. Who the hell charges almost 400 aed for brake pads. There were others part prices as well which blew me away.
Parts and labor charge is so unreasonably expensive.
They didn’t even meet the deadline in terms of car collecting. I had to wait a lot.
I am thinking not to visit there anymore. In outside garages. I am sure that I will spend 1/3 of what Kia charges.
I honestly advise people not to be wise when dealing with them. I felt they just wanted me to pay more. That’s the final experience
Anonymous

02 November 2017

Their computers work 10 minutes per hour or even less. I do not understand why they paying their staff for waiting computer restart. Its better to update IT and save money.
Anonymous

22 October 2017

Worse ever. Lazy kia parts salesman
Anonymous

12 October 2017

Early appointment doesn't mean you wont wait
Between 7.30-8.30 there is usually a queue.
It's possible that 8.30-9.00 there is no waiting and you will still get your car same day.

Taxis usually there in the morning to take.
Anonymous

07 September 2017

so dissapointed, arrived first (10 mins before opening time), got helped fourth (after staff acknowledged me when I arrived) only after waiting for 45 mins. No updates as promised, I had to keep calling them. Will definitely find alternative in the future.
Anonymous

19 August 2017

The worse Hyundai Service Center I have ever dealt with.
Unfriendly, incompetent and arrogant staff.
I plan to never go there again, advise everyone for same
Anonymous

18 July 2017

At times a good service station
Anonymous

03 July 2017

There service is really poor quality. The car washing is like they made it more dirty. Car washing staff is busy in their phones and you and your car is just waiting for them to finish their talk and meetings with each other. Poor poor service.
Anonymous

20 May 2017

Good staff, didn't find any issue dealing with them
Anonymous

06 May 2017

Bad service went for scheduled service today @10:00 am and the lady that i talked to said she will call me once the service is done. It's now 7:30 pm and called them they said that the showroom is close and try calling them tomorrow. Bad service never had this experience before in sheik zayed road kia service center!!!!
Anonymous

22 March 2017

Trust me, if you are looking for a good customer service and peace of mind with your car. then this is the last and the worst place to be in UAE. No staff is responsible for a proper response for customer complaint. Not even the Service Supervisor and the National Service Manager..!!! Can you believe that??? Just a bunch of lethargic and un-motivated staff. Extremely disappointed with their customer service.
Anonymous

05 February 2017

Extremely efficient staff makes the difference in this show room.
Anonymous

01 December 2016

Tried to call and make an appointment for servicing, number is disconnected. There isn't any alternative number to call unfortunately. Please get your number sorted as I won't be driving all the way to your service and end up not getting the car serviced.
Anonymous

01 November 2016

In general I like Korean cars, they provide good value for money.
I have tried this service center in Ras AlKhor, the one in AlBarasha, and the one in Rashidyah and I can say that the one in Ras AlKhor is better because
1-huge parking space available
2-more service advisors
3-appointments can be booked earlier
4-service is done faster

I've been going there for years and for different cars, so I can confirm that everyone here is nice and friendly, from the watchman, through staff and technicians.

I highly recommend servicing your Kia/Hyundai car here.
Anonymous

22 September 2016

Very bad service no responsible staff here. Every one looking like tens and confuse. I waste mu 2 hours here and then go back without any service