Hi I gave my car for major service at the al quoz workshop. When I got My car back. My charging cable was missing and all radio controls were totally changed! Probable as per the technician choicest channels.
Brought this to notice of the person in charge. But no help
I have been calling this service center every hour for the past 3 days and have still not been able to speak to anyone. I have a Hyundai Sante Fe and apparently this is the only center that deals with SD Card updates for the GPS system. Unbelievable customer service!
-Difficult to reach, either it gives you a busy tone or nobody will pick up the calls.
-Long waiting timemost probably your car will be stuck for more than 3 days.
-Unfriendly and incompetent service advisor that knows only how to over charge you on your final bill
- after fixing your car, either they dont do the washing or wait for it for another hours.
-spare parts are OVER PRICED!!!!
i had always being servicing my car in Sheikh Zayed Rd service centre, it was a satisfying service all the time. now i had given my car for servicing in Ras Al Khor, i got my car after 3 days as it was measure service. but what to say they gave my car back with welcome light on the door off. when i went back for check, they told me u don't have that option in your car. Surprised !!! from Last one and half year it was there and now suddenly gone.Kind request Sir, we are also working here and we don't have that much time to bring our car again and again. Please think on it
Worst service center even after having an appointment they keep you waiting for hours. hope juma al majid do some thing about this as they call these service center as customer happiness center. Great joke
Thankyou so much good condition on time service
I wait for 2 hours untill they finish my car, while they told me befor 3 hours that my car finished
Takes very long for service to be done. Nobody calls to update on car status, and no one picks up the line from the service center. Spare parts take too long to come in and be fixed. Regret having a hyundia!
Useless service, parts never come in, calls take days to be returned. Regret having a hyundai to be honest
The issue on my car was gear shifting which arose due to improper service done at Qusais service centre.. also there was a noise on the steering while turning right..
Before I visited this service centre (Ras Al Khor), I read all the reviews which are mostly negative..believe me my experience with Ras Al Khor is completely different and I would say it is 95% positive.Finally I received my car today 05/10/2017.
I would like to thank below gentlemen who handled my CAR, a small note off appreciation.
Mr. Yaser Ali (Service Advisor) - One of the best service advisor I have ever dealt with.. he makes sure that all the reported issues fixed. the best part is he listens to all your problem about vehicle and makes note on the job card .keep in mind you have to chase him for the feedback (too busy).otherwise 100% thumbs up.
Mr. Jinu (Test Engineer) for providing best observations and comments.
Mr. Sameer (Steering Engineer) who fixed my long time issue which Qusais centre couldn't able to do it.
Mr. Razmi (Alignment Engineer) for making things complete.
Mr. Ahmed (Courtesy CAR) for arranging standby CAR during these days.
Take note, I visited this service centre two to three times during this service period.
Overall response is good only.
Very bad experience with staff named Syed of Ras Al Khor service center. No customer service at all.
Not the best choice, apparently. Personnel are quite slow, it's common to see people complaining about their cars being late, and it happened with me a couple of times and the reason is always "car is still waiting for wash"
But still it's easier to get a maintenance appointment in this branch
Always crowded. Services needs improving not decor only
Good for an quick service! Otherwise takes long time to get the full service done!
Pathetic. Don't go there. Laziest people.
Better go to another branch.
Pathetic! I gave my car for service only to get it back with a broken key and when I asked basheer the service advisor what happens next he just kept me waiting there for half an hr only to come back and tell me that they have to order a new key and that they will only fix temporarily so I had to wait for another 40min.
15 days latter I get a message to go to the show room only to be met by surprised cs who had no idea of why they are there. After waiting for almost half an hour they sent me to basheer again who instead of owning up to the fact that he never told me that if I want my key that they broke replaced I had to leave my car, he starts shouting and telling me he is not there to argue and that he's going for lunch and if I want a new key I should come after lunch and leave my car. At that point I just left coz he was not willing to help. So disappointed by Juma Al majid they should not be selling cars if they are not willing to provide service or atleast have people who know what they are paid to do.
The staff are so friendly here and very organized! Security is proper so you can make sure your car is safe during its service!
I love this service point
very bad service experience I had. They didn't fix the main problem of my car and they made me pay a lot for extra things which weren't so important. Now my car is with them and they are making me pay again. Please don't go there. their service is very bad.
And when I went to pick it up again: The worst service ever. They called me to pick up my car. I came and it wasn't ready. Had to sit there for 2 hours. Talked to their manager and he gave 50 aed discount! Thank you! I was late for work and I lost half a day of my salary. Never again. Very expensive and Worst service ever.
I used to work to sheikh Zayed Road branch to service my car but this is 1st time I came to ras Al Khor branch and its worst service customer no proper management no proper people to help I advice not to come ras Al Khor branch
Initially when i bought my car their service was good. But later on the service delivery was not so good. Car delivery after service was delayed. Some of their car service are expensive compared to other service centers. Over all the customer service was ok.
Worst service center I gave my car for servicing and there service Advisor Mr Ramadan didn't even come out of his chair for inspection.. And for general service he told it will take 3 days It's such a bad experience.. And after 3 days also my car is not ready.. Mr. Ramdan is not at all a helping person.. Worst service advisor and worst service station.. Don't ever give your car in Ras Al Khor service center..