I paid and ordered a shelf for my fridge 2 mounth ago. It was sent for different fridge number from Korea. Costomer Service Representative told me, it will be delivered to my home once the right item arrives. Since then (2 months) no news. I called customer service, someone takes my number, says "someone will call me back". They are online from whatsapp but not responding. Worst customer service ever..
During the pandemic you need to have a functioning website where customers can order and pay online. I tried to order a turn table plate for my microwave. They are a lot cheaper than other sites and will deliver for free within 5 days, however I need to go there and pay in person, which means I can't as it is not an essential service so I can't get permission to leave my house! Problem.
Very poor service from the juma al majid service centre team..The staff is not trained n no customer service knowledgeI think they r spoiling the company name by unprofessional staff ..kindly the head of the department needs to look at the staff and hear the customer feedback.. never gonna buy a product if the service is not prompt
Good
Very good