IQOS Shop at Dubai Duty Free – Terminal 3

Location :

Dubai Duty Free, Concourse B - Terminal 3 شارع القدس Al Quds Street - Dubai - United Arab Emirates
Added by Jopie, at 29 December 2019

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• Amany Shaheen

  06 July 2023

  I had an extremely negative experience with the IQOS store, particularly with their technical support service. Despite purchasing a new copy of IQOS, the employee mistakenly provided me with an old Virgin model. Seeking a resolution, I reached out to their technical support department and engaged in communication for an entire month. However, the support employee proved unhelpful, continuously deflecting responsibility and redirecting me to contact another specialist. This lack of understanding, poor communication, and failure to address my needs have left me deeply dissatisfied. It is disheartening to encounter such a lack of assistance and cooperation from a company that prides itself on customer support.

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• Arezou

  07 October 2022

  It is always pleasure to get IQOS from their shop in terminal 3 .Annie was so helpful and her customer service skills was impressive and very
  informative.I enjoyed doing my second purchase of 2 more
  IQOS device along the refills just couple of days ago.

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• Edrees OMER

  22 November 2020

  Dubai Airport the beautiful ♥️ place

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• Sultan Essa

  31 August 2020

  Non responding customer care, talking a lot about customer care but words only no one replies, sent already few emails, no one responds. Called them through customer care, still no one answers and shutting down the phone on customers face. IQOS 3 DUO didn't survive even 24 hours with me. Price is not worth it all.

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• Jamil Goussous

  05 January 2020

  I had the pleasure in meeting Mr. Anas, Ms. Jasmina and Ms. Jullibe, they were more than just helpful. I bought 1 IQOS Machine and two cartons of refills. The professionalism and advise i got from Mr. Anas were remarkable. He knew the product very well and I would highly recommend dealing with him next time you're there

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