Supposedly, buying a brand new car with full warranty and service contract should not cost us anything except brakes pads. Every time we send the car for service we go out paying things that "are not covered". All other luxurious cars that I have with warranty cost me less than infiniti. Disappointed and I see no benefits to have japanese car for the same price and running cost of a Porsche or BMW.
Good Service, the staff are very helpful. But way over priced! And very slow, leaving the vehicle there is a must which is very inconvenient. I prefer things get done as fast as possible.
Great setup, however they completely mishandled my case.
I was told I'd get the car back in 2 days, I got it back after a week after begging for it to be returned me to me.
Was not happy with communication either, had to chase the agent twice a day.
And the inspections performed were useless - they were not able to identify the cause of the problems I highlighted
6 DAYS to hear back about the car I gave in for it's first service. As a customer, I definitely did not feel valued.
Highly unprofessional
I gave my car for service and i was told that it will be delivered back to me on the same day later in the evening. However without any communication service centre closed for Eid holidays and did not deliver my car back for another 3-4 days it’s highly unprofessional on their side and feels like cheating a customer.