Name: General Directorate Of Residency And Foreigners Affairs Dubai
Address: Aljaffilya - Behind Jaffilya Police Station- Bur Dubai - Dubai - United Arab Emirates, AE
Telephone: +971 800 5111

General Directorate Of Residency And Foreigners Affairs Dubai is a local government office, located at Aljaffilya - Behind Jaffilya Police Station- Bur Dubai - Dubai - United Arab Emirates. They can be contacted via phone at +971 800 5111, visit their website www.dnrd.ae for more detailed information.

Location :

Aljaffilya - Behind Jaffilya Police Station- Bur Dubai - Dubai - United Arab Emirates

Contacts :

Added by Jopie, at 11 April 2017

Monday 8:00 AM – 8:00 PM
Tuesday 8:00 AM – 8:00 PM
Wednesday 8:00 AM – 8:00 PM
Thursday 8:00 AM – 8:00 PM
Friday Closed
Saturday Closed
Sunday 8:00 AM – 8:00 PM

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K. K.

26 April 2018

I traveled three times to Dubai and had layovers several times. Both at the airport and the Hatta border crossing, the staff is incredibly du to outright rude, never making eye contact, ignoring salutations, treating you rather like an object instead of a human-being. Stamps in the passport are often barely visible and are placed on random pages. This has caused troubles for me in the past as well. It really, really does seem like they hate their jobs to the utmost. This makes reading the Directotate's mission statement somewhat of a joke.
Conor

26 April 2018

i got my visa extension for 30 days here, its wasn't busy, id recommend going here as you also need to go to a typing centre (to prepare the docs) as well and theres one beside it. total cost is 920, its 500 plus admin charges etc
MOHAMMAD ASSAD

18 February 2018

It reflects the real amazing civilized face of UAE.
REALLY THANKS FOR Everyone.
ESPECIALLY FOR THE OFFICER.
Rami Abdelkhalek

05 February 2018

We always expect the best services from UAE government. However, some employees seems to be careless. Though most staff is friendly. Usually they are not informed. My mother residency application was rejected without sending any communication. The DLD call center told me to visit any branch. The HO residency section sent me to the visa section and there they told me to go to Al-Aweer branch , only in the morning. It is not the best experience I had with government institutions here.
Mike

04 January 2018

Forget about going to GDRFA in the afternoon at the Dubai festival city branch as closing time is up to the staff and they don’t follow scheduled working hours. Closing time for visa related jobs listed on more than one banner stand is 4pm however I arrived at 2:55pm for my visa collection and I’ve been refused to be served at the counter. An employee wearing abaya on the 4th of Jan 2018 who was left alone at the counter serving just one customer before me was shouting to the receptionist suggesting not to provide any more tokens as she was going to leave Customer service skills shall be taught to this employee. I contacted the call center asking closing time for this particular branch and I was told again 4pm, I then explained the situation to the call center operator who told me that sometimes they stop the service one or two hours prior the closing depending to the load of customers otherwise the employee will not finish on time. Although acceptable as an explanation, I did see the same employee leaving the counter at 3pm (an hour prior the closing time) and no other customer was there in queue apart from me. It would be helpful for the customers to have an “end of service” time as well as a “closing” time posted on their banner stands, websites or provided by the call centre. This poor service strategy should be addressed to the management.
Mohammed Anas

26 December 2017

People don't know much about all service. They just ask us to go from one section to another
Nabil Albastaki

09 November 2017

exceptional excellent service.
went there for passport renewal
Purnimaa Rajesh

24 October 2017

I visited the GDRFA to get my Visa extension. It was very simple. I was guided by the Ladies Council to visit a Typing Centre. I paid 500 AED. It was done spontaneously online by the agent at the Typing Centre. Received confirmation of the approval by SMS and email. Initially I entered Dubai on 14th Oct by Visa on Arrival based on the eligibility for Indian passport holder with a valid US Visa for a stay of 2 weeks. Now one time extension for 2 more weeks :)
Max Elgros

14 September 2017

Very nice people there.. they'd help me a lot and the guy who took care of my visa was very friendly.. it took me maximum 30 min.. good services
Md. Sarfaraj Chowdhury

28 August 2017

From reception to front desk staff, nobody's I met had a clear idea who can solve my problem. It started with a simple registration problem to GDRFA app. As instructed at each point, I went from Call Centre (8005111)-Section 2-Section 4-Main Reception-IT Section (1st Floor)-Section 15-Online Services Section-Section 2, round and round. The online infrastructure is much better than the personnel working with it.
Jen

08 July 2017

This is the place to go should you have any questions regarding your application for visa etc. They are absolutely well versed with the rules.
Tanveer Ahmad

12 June 2017

Today i went with fasting and on the front desk information, they did not guide me and send me in the wrong office.when i wait around more then one hour after give me 5 second and send me other building no guidance just treat like we are Animal. Again i went to the other desk in other building then same misguidance, it seems they do not know any thing just wasting our time, In finally i went in fourth area when i got my turn he said time is over after come 2 o clock, i humble requested instead he helped me very rudely he replied i request you to come after 2 then at result 3 hours i spend over there in the office only inquiry so get nothing this is the service i got it.
MUHAMMAD FURQAN

18 April 2017

Nice