About
Location :
Added by Jopie, at 11 October 2016
Opening Hours
- Monday 8:00 AM – 3:00 PM
- Tuesday 8:00 AM – 3:00 PM
- Wednesday 8:00 AM – 3:00 PM
- Thursday 8:00 AM – 3:00 PM
- Friday Closed
- Saturday 8:00 AM – 3:00 PM
- Sunday 8:00 AM – 3:00 PM
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12 Reviews
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11 March 2018
Closed my bank account without informing me. Rude, unhelpful staff!
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18 February 2018
My experience was so bad with this bank. Costly and inefficient
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11 December 2017
Staff is very kind, friendly and helpfull.
Waiting area is good.
Wide parking area
Easy to notice from normal traffic.response / report this review -
21 November 2017
Very nice service, and very patient and helpful to assist me for account close service(leaving the country)
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01 November 2017
Place doesn't open at 9am it opens at 10am. I took a taxi for 30AED each way to get there and even though it was really busy inside they would not open the doors.
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12 October 2017
The worst bank in the region ever. Take your token, sit back and wait until people who work in costumer service comes from cigarettes coffee break. Which they never come. And yes they call this bank HSBC.
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27 June 2017
Definitely the worst bank in the region! The staff is completely incompetent and don't know the banks policies and procedures. They are all lazy to do their job! I have wasted a month dealing with them not another second explaining further!
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20 March 2017
Only giving one star because I can't give zero! 😡
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30 January 2017
I dont want to even waste time explaining.
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21 January 2017
Conveniently located in JEBEL ALI FREE ZONEget the exit 1,2 to get thereeven as Premier customer you have to wait min 30 minutes to get served
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19 December 2016
Probably the worst bank in the region. This is NOT the HSBC anyone else would recognise internationally
HSBC suspended our business account - without telling us. Only reason - they want multi million pound businesses not SME's - despite their advertising to the contrary.
I have now had to spend 4 trips to Jebel Ali, 8 hours of effort - just to try and get MY money out of the account..
I will never bank with HSBC again, anywhere worldwide. And will certainly warn all of my contacts likewise.response / report this review -
18 October 2016
A company in Europe transfered my some money to my bank account in Dubai but unfortunally HSBC rejected the transfer without a proper reason.
(As per international regulations we are not able to transfer the money)
Alright - This caused a lot of troubles for me but what else to do?!?
Now I went to the Jebel Ali Branch 5 times and sended 3 Mails but nobody was able to help me.
The only response from HSBC is following.
Sir no worries the money is not lost. We start an investigation and come back to you in several days.
Alright lets wait for a few days. Now I am already waiting for 2 Months :-)
Everytime I come there to follow up they are telling me the same shi
Sir HSBC has to investigate and come back to you in a few days or maximum 1 week.
One guy also told me also that all money transfers that has been rejected will be go back to sender account.
Now guess what!!!
HSBC is not allowing me to receive money and they are also not sending the money back to the sender account.
Last 2 months the money is with HSBC and they are happy to cheat customers like me.
The worst customer support I ever faced in my life!!!!!
There are only 2 things I can do now.
- Contact HSBC Headquarter in London directly
- Open a legal case about HSBC
Thanks a lot!!!!response / report this review
