Service and communication is terrible. You get what you pay for here. Cheap monthly rental cost but cars are older/filthy, models not as promised on advertisments, and a headache to modify anything on the contract. Wouldn't recommend.
I requested a car two weeks prior to my return to the UAE via email. I exchanged emails asking about rates and car groups, finally confirming a late night reservation for a specific car. I was expecting to arrive, quickly sign necessary documents since I was a regular renter, and get on the road in 15 minutes Instead, I spent 15 minutes watching the rep text while attempting to locate a vehicle I could use. Another rep spent time handwriting paperwork that was previously printed years before. I was told the Kia I requested wouldn't be available until the next day, and I was given a Honda with a half full gas tank and multiple issues. When I complained about the gas level, I was driven to the petrol station where they paid for tank to be filled. At that point, it had been almost an hour. The reason I made a reservation was to make sure time wasn't wasted. I must drive an hour and a half to get home, so it was important to me to get on the road as fast as possible. If the car wasn't going to be available, an email or message should have been sent. I would have recommended Fast Car a few years ago. I wouldn't recommend them now because of the changes in customer service, car quality, and not returning security deposits (previous deposit was not returned). I will not be using the company again.
Promt service
We rent a car for a month the 1st car had battery problems they give us another one in really bad contidion which also fail latter on replacment car was a small, not even an upgrade for their mistake, so better choose another brand