dnata - Airport Operations (HQ)

Location :

Airport Road, Dubai International Airport - 69W4+W6J - Dubai - United Arab Emirates
Added by Jopie, at 14 July 2023

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• Nick Edge

  26 September 2023

  I would give 6 STARS if I couldWHY?
  
  To say DNATA Logistics were AWESOME is an understatement…Here's WHY?
  
  • Team Supervisor communicated & confirmed their arrival & our availability on Day 1 & 2 of the move.
  • The Team were very prompt, arriving within minutes of their schedule time and vehicles were modern and spotless.
  • Details of the move, what, where & when was discussed initially & throughout the On & Offloading. Great Communications by everyone.
  • Packing, Protection & movement of Large Furniture & Delicate Items was impeccable. Nothing was overlooked and everything was taken into consideration. Packing & Protection material was provided before the move & also additional material was available & utilised throughout to ensure EVERYTHING was packed.
  • The Work Ethic, Energy & Dynamism of all Team Members was exhausting to watch. Keeping out of their way was difficult.
  • Rest & Break periods were minimal & taken only when things were completed.
  • Team was courteous & respectful to us & our property. Nothing was damaged or broken during the move.
  • Everything was completed ON TIME & TO PLAN…HIGHLY RECOMMEND for Local or Repatriation moves.
  
  TOP MARKS to a TOP TEAM👍😎

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• Kush Kedia

  13 August 2023

  Simply pathetic baggage delay service. How come they are not being replaced is what I fail to understand? One of the worst experiences in Dubai is because of Dnata.

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• Mary Dsouza

  06 August 2023

  The flight was cancelled at 10pm on 5th Aug, due to technical issues. Till now, which is 10am 6th Aug, we have not received our bags. Kids and babies, pregnant ladies, senior citizen like me have been kept standing with no clarity at all. It was one of the most disappointing travels ever. We had to even escalate this issue to the Dubai Police and Duty Manager. I will rate this a complete -1 star experience ever on how the situation was handled post a risk assessment.
  
  And all this delay because of Dnata + with such horrible egoist staff with zero empathy towards customers that have not slept since 24 hours at the baggage claim!

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• Роман Удалов

  27 July 2023

  I do not recommend buying tickets here.  Not an honest company, not professional employees.  Lost time and money with dnata airport Dubai.
  More: I bought 2 air tickets on 04.04.23 to dnata airport Dubai on the route Johannesburg - Dubai.  When buying, he asked me to sell me fully refundable tickets.  A dnata airport Dubai employee assured me that the tickets are fully refundable and with a maximum fine of 100 usd for 2 tickets.  And I can return the money for the tickets in Johannesburg.  While in Johannesburg, I needed to return the money for the tickets, but it turned out that there is no dnata airport representative office in Johannesburg.  I contacted dnata airport by phone and requested a refund.  The dnata airport employee started to evade the refund, but after 3 days of negotiations, he agreed to return the money with a fine of 100 usd + 280 aed for each ticket.  total 400 usd fine for tickets with a total value of 600 usd.  But they can only give money to Dubai, in cash.  They did not offer another way, despite the fact that I was in another country and could not pick up this money (I also have no acquaintances in Dubai and I reported this).  Then I decided to change the departure date.  But dnata airport could not do this either.  To change the date of departure, you need to personally fly to dnata airport Dubai or call (in roaming) the support service in Dubai (the eternal waiting line, I could not get through).  They could not change the departure date via email.  Here are the names and positions of incompetent dnata airport employees:
  Somayyah Rahimi (Resv/Sales Supervisor)
  Sameer Nazimudeen (Reservation & Sales Supervisor)
  Mohd. Rgheed alhashemy
  
  Conclusion: if the company's employees are not competent, and the management does not follow their work, then the management is not competent either.  This means that the whole company is incompetent.  I hope my review will be useful and save you from wasting time and money if you are thinking about working with dnata airport.

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• 吴凯

  21 July 2023

  This is the worst service ever.
  My 2 luggage are missing , and the staff reported only 1 bag. Try to call 600570006 the only thing they can do is let me go back to airport.
  The terrible service , not acceptable for Dubai.

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