Aston Express Cargo

Location :

1 43 St - DeiraAl Murar - Dubai - United Arab Emirates
Added by Jopie, at 16 August 2020

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• FTS CART

  01 May 2021

  Worst service provider ever seen.Extremely unprofessional, lack of business norms and ethics, will never recommend to anybody.

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• Ali Zahid

  25 October 2020

  Worst service I’ve ever used for anything ever.
  
  When I first reached out to Aston, they asked for photos of my stuff. I sent them everything and they gave me a quote of 6,000 dirhams. Then they came for a survey and changed it to 8,000. On the day of packing, they stuck me with a bill of 12,000. I felt like they sprung it on me after everything was packed and didn’t have a choice.
  
  During the whole shipping time, I got no updates. I had to follow up every now and then and they’d say, yeah, it’s on the way. The finally time I asked, they said it would’ve arrive in a few days. If I hadn’t asked, would they have told me when the stuff was there? Highly irregular.
  
  When my stuff arrived back home, I was still in Dubai because flights were banned. So my family received the boxes and just put them away. I asked them to take photos of any visible damage to the boxes. There was a fair bit. Nearly half of the 3 dozen boxes were damaged in some shape or form.
  
  Finally, a month or so later, flights opened and I got back home. Started opening boxes to unpack and I was shocked by the extend of the damage.
  
  Nearly 80% of my furniture was damaged. About 30% was irreparably damaged and completely broken.
  
  The boxes seemed like they were opened at some point after the initial packing and some stuff of the was straight up missing.
  
  Upon discovering this, I spoke to the person who had arranged everything for me. They refused to do anything because I took too long to get in touch with them.
  
  I told him that I wasn’t even home to inspect the goods. I was stuck in Dubai. How could I let him know about the damage earlier? He was adamant that it was my fault and that nothing was possible.
  
  Given that the world is going through a global pandemic, Aston took advantage of me and then left me hung out to dry.
  
  In summary;
  - Kept changing quote and overcharged me
  - Broke most of my furniture
  - Some of my electronics never arrived
  - Gave me no refund or compensation
  
  Edit:
  
  They destroyed my stuff worth thousands of dirhams and even more stuff that so never got and now they’re calling these childish tactics and claiming that I damaged this stuff.
  
  Also, they said they are not responsible for any damage not reported within 24 hours of delivery. Flights were blocked for over a month and I couldn’t even get back home to receive or inspect my stuff.
  
  Truly remarkable customer service.

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• Umer Bilal

  11 September 2020

  They are really different than others. Take care of my stuff like theirs. 👍

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• LATEST SIGN

  24 August 2020

  Good Service.. Really Professional.. Used them for India

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• Zubair Azam

  23 August 2020

  Amazing team, professional services. Good rates

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