Name: Apple Yas Mall
Address: Yas Mall - Abu Dhabi - United Arab Emirates, AE
Telephone: +971 800 04441824

Apple Yas Mall is an electronics store, located at Yas Mall - Abu Dhabi - United Arab Emirates. They can be contacted via phone at +971 800 04441824, visit their website www.apple.com for more detailed information.

Location :

Yas Mall - Abu Dhabi - United Arab Emirates

Contacts :

Added by Jopie, at 28 January 2017

Monday 10:00 AM – 10:00 PM
Tuesday 10:00 AM – 10:00 PM
Wednesday 10:00 AM – 10:00 PM
Thursday 10:00 AM – 12:00 AM
Friday 10:00 AM – 12:00 AM
Saturday 10:00 AM – 10:00 PM
Sunday 10:00 AM – 10:00 PM

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Darren John

06 May 2018

4 hours of my life I’m unlikely to get back. went in for a simple battery change for an iPhone 6 ( go to any aftermarket store and they will do this in 20 min max ) go back to find out it hasn’t been replaced due to water entering the device at some point in its life?? ‘Can I buy the battery and get someone else to replace it?.no. Brilliant. However you can buy a new phoneno thanks.
Kate Melville-Rea

03 May 2018

Yes, they are very nice here (which is why they get 2 stars), but I went after my screen stopped lighting up after it had a minor fall. They said that they needed to replace the entire top of the laptop, that it would take 3+ days, and cost 1800+ AED. I then took it into the city and a local repair shop fixed it in 45 minutes for 400AED. I highly recommend getting a second quote in the city for repairs!
Noufal Ahmed

26 April 2018

Apple main service center in UAE. You can come here for services, products direct sales from here. For services and complaint, you need to book a pre appointment, to avoid waiting delay in the store. You can check and explore latest products from Apple is available here.
I went there at 02:20 pm last Saturday to fix the volume. I got sms for my appointment after 1 hr, it was good we can shopping in the mall. It was good experience and excellent service.
Nathan Baheru

15 April 2018

APPLE one of the great brand in the earth now a days and relay the products are amazing. This store is located inside YAS MALL AD and the services is amazing the staffs are very professional Equipped with all round technical info including servicing knowledge along with facilitating skills.keep it up Apple. We need more branch in the city.??.
Suh Kingsley Neba

07 March 2018

Very very fast, friendly n relaible services.
Hassan Mrayati

19 February 2018

People are paid to push you back politely! Whatever you want (if not sales of new item), you will need to take appointment 7 days from the day or wait 4 hours on a queue to get serviced! Never imagined Apple will steap this low! You are hitting the bottom Apple, not only because I got a faulty iPhone 7 (overheats in the same day of purchase), it’s because they take the matter too light and ask me to take appointment after 7 days! Too bad
Yvan C. Goudard

17 January 2018

Lame service. Came to check for replacing my iPod battery but they told me to come back the next day. Next day, I come back and they gave me an appointment but couldn't be before 3 hours! Back after 3 hours, I still had to wait for another 20 minutes before staff really starts looking into my issue.
All this to be told that 1) they don't replace batteries, and 2) they could give me 10% discount if I leave my current iPod with them and buy a new one.
It took 2 days and 3 visits to the store to learn about that. Great service Apple!
Mazen Tartoussy

14 January 2018

I asked for a battery for my iPhone but they don't sell parts! Simply I don't want to keep my phone at the store I want to replace by my self!!! What's wrong with you apple!
SINTO PIOUS

13 December 2017

Talented staffs but need to have lot more patience to wait until your appointment time
Sumaya AlHajeri

11 December 2017

I went there at 10:20 am last Saturday to fix the screen. I was told that I need to Backup my phone before my appointment which was 12:00.

My I-Cloud didn't work properly, and I asked for assistance. Unfortunately the salesman didn't bother and he sent me an email which was a link to a help menu "How to back up your iPhone"! He was actually so busy talking about his new accommodation with a colleague. And I agree to some extent that it is a more interesting topic than helping a customer.

Anyway, I just went home carrying my frustration and decided to call the toll free number. The call Centre were extremely helpful and very very patient. They were assisting me from Ireland 🇮🇪 over the phone remotely for hours for two days and finally resolved the issue. The toll free were extremely professional and helpful! I would give them 10 starts but the above rating is reflecting the store customer service.
Anas Diab

30 November 2017

You have no choice but wasting a whole day to have any service done here!
As Adnan

06 November 2017

Yas mall is very beautyfull an good place for shoping an visit with friends.there have all facilities in yas mall. I like this place
Ahmad Kadi

10 October 2017

Fancy store, hard to get an appointment with the "geniuses" to fix your problem
Nithin Mooppil

08 October 2017

My honest feedback to all viewers/apple users, extremely poor customer service/support over the phone (toll free). Given wrong information. The customer care representative put me on hold for 30mts to get an update regarding my phone status(repair). I will not recommend this service to anyone. Completely dissatisfied with their service. Thank you.
Nav Eed

09 September 2017

I called the customer support call center number the staff is really unprofessional and rude. First a guy called Andrew puts me on hold for like 10-15 mins and then another guy Jamie reconfirmed all the details already provided to the first guy and then he says ohh we are based in U.K. And hence would not be able to confirm anything.

I call again and a lady answers and again the same cycle repeats, I thought apple was better than this but this lady is a level above and she is rude and she was raising her voice like as if she is scolding me for buying an apple product.

I have been in the service industry myself and never do we behave in such a unprofessional and rude manner.

Advise to one and all for whatever it is worth no need to pay and get insulted and disrespected better stay away from apple.
Ismail Cmt

22 August 2017

Took my 6 year old MacBook to these guys YAS MALL they said they will not take care above 5 year old any Mac then i found a name on google Computer Gallery Apple repair with 02-6788144 i call them, done with all my mac book logic board fix and replaced my old hard drive with a new SSD drive would speed up the performance. They answered all my questions and assured me of same day service. They were as good as their word and after working with the new drive for a few days I am extremely happy with the result. Thanks for the excellent service.
Hamed Al-Jabri

24 July 2017

What can you say about Apple Store. It is Unique, staff are friendly and ofcourse they want to sell and it is always amazing being at the store. The service center has a big Que.. always.
Rayan Al Alawi

20 July 2017

This place is a facade, the management and staff seems fake and unhappy.

Theyre pretending to be happy while they waste so much time. I wouldnt say apple is bad but its very time consuming and every customer inside seems very sad and exhausted from their bad treatment.

I hope apple store Abu Dhabi could do something to improve their system and the staff should be treating empathetic
Cristina Pombo

05 July 2017

Unbelievable disgraceful service. I went to fix my Iphone at 10:05. there was already 30 people lining for service. 10 minutes after when I finally reach the guy he tells me that all this time was just to book an appointment and that they will call me back in a few hours to go back and solve the issue I have no words to describe. I think Apple is just conducting a human test to see for how long will people continue to buy their products despite the terrible service they receive
Simon Rugg

17 June 2017

Is it possible to give 0 stars? Went yesterday, but sadly there was no one available to sell me an iPhone, no joke, when I asked if I could buy one, not asking for any help, just wanting to buy one, I was told that other people were waiting and that someone would be free to help me soon. There were people just wandering around with products in their hands and no way for them to actually buy them. Totally bizarre. After a while I tapped someone on the shoulder and said I'll just go to another store and he said "ok". So off I went to another electrical store in Yas next to the cinema, they had all the Apple products on display, helpful staff and they were able to sell me one (they even had an innovative counter where people queued up to pay for things) to top it off they gave me a free VR headset! So in a way Apple's loss was my gain.
Abu Muhammad Raees Khan

24 May 2017

NOT HELPFUL

I went today to Apple Store yas Mall. Spent one hour to reach there. The staff were not helpful because nobody helped me.
Don't waste your time
R C

09 April 2017

My iPhone 6 Plus won't update even when I plug up my phone to my Mac and it keeps crashing. I use it for work and business and it's frustrating. I go to the store to see if they can help and I'm told it's either a 4 hour wait or make an appointment which is 13 days away. Wow! This is not the typical customer service that I'm use to with Apple but it may be a time for a switch.
Sulaiman Zurub

02 April 2017

Good location, looks nice, but not bad service, some stuff are rarely found like AirPods, very popular but it was out of stock when i went to buy them.
Mohammed A

29 March 2017

Great store visually, but staff are not trained and prefer to differ you to the online website. Clearly unorganized and shameful to the Apple experience.
Salah Ud Din

02 March 2017

Nice display & super location.
But the staff very slow. Even they don't bother to deal with customers sometimes. Busy in their own world. I went there to buy Mac book pro that I already have decided, just to pay. But the way they responded, I was disappointed. Secondly the Advisor info was so confusing that I cancelled my program to buy. Need a lot improvement. Even super market guys are more familiar than advisors available in store.
James Rothwell

04 February 2017

Nice shop/showroom for Apple products, but took 45 minutes just to get one of their staff to bring out a phone I wanted to buy. Despite me telling them as soon as I walked in which one I wanted. Secondly wanted to replace a damaged screen on another iPhone, told to "hang out" and wait 2-3 hours to drop off the phone and then within 3-4 hours it would be done.

I couldn't believe they were actually serious.
I like the product very much but the retail experience is downright poor. Wish I had just bought it from SharafDG now.