I don’t even have a mortgage with them but the Service I got from Amlak was -5 stars. No one answered the phone, when they did they cant be bothered to help you, and are so rude.
The worst mortgage experience one can ever have for many reasons, including but not limited to:
1. Hidden costs and higher rates than most of the others in the market;
2. Very inflexible - even if you pay 99% of your mortgage, you will have to pay a fortune to defer one payment;
3. Some employees work from home - the one that I dealt with was doing nothing at home and was not responding to emails until I escalated; and
4. Many employees are unprofessional, although a few were good (most of the good ones left btw).
Overall it is a big mess, and I strongly discourage anyone from dealing with Amlak.
Pls anyone wanting to rent the flat with Amalk. Think 100 times.
They will never pic your calls, no maintenance service and you will never get your deposit back. They will charge for all the charges on the landlord account to your account while leaving the house.
For me they are changing 250 Dhiram for one broken switch and that was broken since the time I rented the flat. For small scratches they are charged like 100 Dhiram. And they are not ready to listen to anyone.
So guys in case you planning to shift. Please take pictures of all the broken stuff when you move in and get it written signedAnd don't expect any maintenance support.
Also, they will send some random inspection guy and he will put all the things as broken.
Extremely poor sales staff.
I suggest to rent with someone professional landlord.
Very high charges deducted when I moved out of flat. Without giving any quotations nor even informing me they did the work and sent me unjustifiably high bill. Very poor service Nobody answer the office landline when you try to reach them. All other tenants moving out of building was levied with same unnecessary high maintenance cost
I would highly recommend you stay away from any properties run by these people. They do not respond to emails or calls, ignoring you for weeks on end. They remove their numbers from email signatures so you can't call them. I spent over 1.5 months trying to get my security deposit back, and still haven't received it, despite my contract stating it should have been returned the day we vacated the unit. It wasn't until I brought up legal action that I received a response from someone. They tried to sneak and lie their way out of paying us back by quoting a clause in our contract that did not apply to us. Became very petty over email, removing me from correspondence with the main contact. Absolutely unprofessional and rude. Have never had a worse customer experience than with these incompetent people.