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Added by Jopie, at 24 November 2015
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13 Reviews
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13 October 2018
nice great day
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07 October 2018
Best bank in Town - Zero balance account and most of the services such as bank statement ets. are free of cost
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06 September 2018
Worst customer experience I received from a uae bank
first time the bank blocked my card without any notice period, I was doing my grocery for the week then the cashier said your card is blocked, I called the call center no one could figure out the problem, when I reached the the bank they said I need to update my info?? What is this,, you couldn't send a warning SMS or anything ..?then now again it's blocked without any notice or ANYTHING for the second timeresponse / report this review -
28 December 2017
Too much disappointed
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26 October 2017
There is no doubt that ADIB is having the worst Customer Service Department that I ever have experienced. Actually I had credit card transaction issue since 19th Aug 2017 but up-to now the matter is still unresolved despite number of follow-ups from my side. I strongly believe bank will take ages to resolve the matter and its behavior in resolving the complaint is completely unprofessional and very disappointing.
I had contacted customer service department several times and visited the Branch personally since last three months but nobody is taking care and clarified the delay even I have provided complete details with signed dispute form. You can see that the following mail was sent to Head of customer service which is still un-responded:
“In a brief the matter in question is that while payment of my Etisalat bill of Dhs. 300.20 on 19th Aug, 2017, it was debited twice. I was very much surprised and immediately called customer service center and one of the representative told me if Etisalat would not claim second amount of Dhs. 300.20 within 4 to 5 days after the transaction, the bank will automatically credit your account, so till that time I have been advised to wait.
After couple of days I visited the Etisalat Center to check at their end and they confirmed/verified me only one payment of Dhs. 300.20 had been received, so for the other one you have contact your bank to get it fix and return.
After elapsed of reasonable time frame, I called again the customer service and told him the complete picture and asked him why the bank have not credited that amount even the Etisalat had not claimed so far. Then the name called Mr. Sufiyan Khan said it will be resolved within 30 days and your reference no of complaint will be on his name (Sufiyan).
I knew it there is a problem and nothing has done positive and therefore 3rd time I called again and lady picked up the call and she told me it will take 120 days to resolve the issue. I said it is not acceptable at all and then put me on hold and then after she said sorry it will take 180 days.
I came to understand the dates and procedures advised by the customer service are frequently changing from 5 days to 180 days which is very annoying and I believe it should have properly notified to the customer. The staff is totally unprofessional which needs to be trained to handle the issues proactively.
Now I have raised the concern to you and I need to know why the payment of Dhs. 300.20 has not been credited to my credit card statement otherwise I will appropriately escalate the issue to the higher level”.
Now what is the way out to resolve it other I will escalate the matter appropriately.response / report this review -
14 September 2017
Worst tellers services
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10 September 2017
I love ADIB, I'm a very happy and satisfied customer since day one when the bank started, this review is about the branch and not my banking experience: The branch is too old, humidity smell and old furnitures, dirty ceiling and some broken walls. Only 2 tellers working and long queue. No water nor coffe to drink while waiting. Major Renovation work needed here.
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20 August 2017
Stone age banking system really useless ( they search for refunded checks in paper documents)
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19 December 2016
A well known and highly esteemed Islamic Bank. Najda branch is also conveniently located and parking is available at the front.
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24 April 2016
No comments.
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29 March 2016
Half a star would be a compliment to this bank, I think this is the only bank in the entire world that makes his customers run after it instead of the other way around!
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12 December 2015
Etisalat co branded card is amazing.
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01 December 2015
A good banking facilities, but here getting parking is very difficult, but the bank had drive through ATM.
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