ABMCARE Apple Authorized Service Provider - Dubai Garhoud

Location :

Garhoud, The Arcade Building, Ground Floor - القرهود‎ - دبي - United Arab Emirates
Added by Jopie, at 27 June 2021

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• Anonymous

  30 December 2021

  good service, the staff Jacob Varghese and co. are very nice and friendly, good job, i replaced my iMac screen here within 7days

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• Anonymous

  18 December 2021

  Excellent service center … very professional and friendly staff

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• Anonymous

  25 September 2021

  IVR system is crazy…. Can't get required info…. Even u prese 2#… language is arabic….🙄🙄🙄

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• Anonymous

  19 August 2021

  I Brought my iPhone X to ABM care after 2 trips to Apple Store Dubai mall and one at istyle in Dubai festival city.
  
  My iphone wouldn’t charge with the cable, only wirelessly. I had changed the battery on apple Dubai mall a month prior to this incident…
  
  Somehow both times I brought them to Apple Store, it immediately started charging with the lighting cable there which made the guys at Genius Bar very confused…
  
  They told me to bring the phone with all original cables for the 2nd time I went there, which I did.
  
  Same thing…miraculously charging…nothing wrong…and they refused to open the phone and look cause you know…nothing is wrong right?
  
  I even recorded a video of the fault at home so I don’t sound crazy to them. And brought an original cable still rolled in the paper and the original charger still with its stickers, inside my iPhone X box, never used, as I used the ones from my previous iPhones till now…
  
  So my only option was to bring my Iphone to istyle, as the guys at Genius Bar refused to open it and check.
  
  The guy at istyle recommended me to go to ABM care as they could open and check the phone.
  
  As soon as I arrived, Mr. Abbas found out there was some problem with the cable going from the SIM cars that was causing the iPhone to conflict with the charging port.
  He re-attached the cable, ran the diagnostics and BAM! Everything is fine again.
  
  In a matter of 10 minutes Mr. Abbas fixed what the “geniuses” at apple couldn’t. And for FREE!
  
  I will always come back to this place for as long as I live in Dubai.
  
  Thank you again Mr. ABBAs and ABM care for solving this very annoying issue haunting me for the pst 2 weeks.

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• Anonymous

  04 July 2021

  Incompetent staff!!!
  I bring them my iPhone, it was frozen I couldn’t use the touch screen.
  I clearly explained him that the problem was the software ( because of full storage the phone didn’t operate properly), he took my iPhone and the first thing he ask me “if my screen was original”
  
  I told him “definitely, I never opened my phone before and I never had any hardware problems before “, he told me that probably my phone screen was not original( even if I clearly told him the opposite), he wanted to open it to check the hardware he said the screen will broke directly if it’s not original. I told him “my iPhone it’s completely original go ahead open it, check and just tell me how it can be fixed” as well many time I was repeating that “the problem was the software and full storage issue!!!!!
  
  He went inside to open it after 2 minutes he came back and he told me he can’t open it, it’s not possible to open it at all so there is nothing to be done anymore!!! ( the receptionist was advising to go apple store 🤦🏻)
  
  I ask him what was the solution he told me that nothing can be done!! I was insisting on him to just restart it because i knew that the problem was the full storage, he didn’t want to listen or to help he just told me it’s “probably hardware problem”
  
  After couple of days I give my phone to the IT in my work and he successfully restarted it through ITunes in just 20 minutes.
  
  Please don’t let incompetent people work in this kind of places. The guy need to check first the phone before giving any kind of answer, and listen to the customer and to the real problem without any guessing or non useful suggestions.
  Please teach to staff how to open the apple devices !!!!

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