it wasn't as good as I taught It would be the service kind of slow if you were kina out of options I'd suggest this otherwise I wouldn't
Breakfast is very poor There is no good hospitality. No toilet paper and soap are added regularly
Good place to stay for short leave
Excellent value of money in Abu Dhabi. We were given a free upgrade to a spacious suite. Only drawback is the lack of parking space available.
Nice hotel,very cooperative staff,nice calm,clean enviornment and affordable rates
Loved the indoor heated pool. Breakfast was great. The staff were very helpful. 6km from the beach and other activities is no problem with busses and taxis passing by regularly.
Room is clean with very good WiFi
Got a highly discounted rate and for that it was OK. If I had to pay full price I would be very disappointed with old and worn out furniture, bathroom and TV.
I would definitely go for -0 rating for this hotel, such an disappointment experience ever I had in this hotel, before I book the room first I went through the public reviews on this hotel which was so bad feedback but still I thought after all these bad feedbacks the management might have improved their service, so I book it online but unfortunately,
1- since I step in the hotel I had a very bad response from the receptionist lady 'filipina' instead I greet her and she was just like 'hello I present her my booking but it's was a different from what I have bookedi booked for standard king room and she's telling no you have twin bed room which I wasn't agree for itin a sarcastic way she responded me like ' I don't know you and I don't know what you booked for so it's not my fault but if you want you can pay for king size room'..i told her I have been charged from online booking and I paid from my credit card I show her the required stuff but sadly she was so bad in handling the guest, they charge me more than what I booked online, the manager showed up but he wasn't helpful either.
2- as per my booking It was included breakfast,Wi-Fi etc.
They said the timing of breakfast from 7 am until 10 am so at 8 am they knock the door and let us to evacuate the room because there's a fire in hotel, my self and my guest we evacuate the room from 8 am until 11 am, they didn't allow us to inter in building we were standing out side under the hit sun light then we came to know they were in trainingok fine no issue but after that when my self and my guest went for breakfast we been sitted for almost 25min they were staff around us just chit chatting with each other but no one came to us after several of calls the waiter came but again she was too bad they way she present the menu so I told her does it include in our package so she's like you had to come eriler for that but I explained to her that how should I come earlier when you guys evacuate the whole hotel! She responded me in sarcastic way 'this is not my problem' very bad service
The Wi-Fi was included in my booking but when I asked for Wi-Fi they wanted to charge me 10 aed per hour! I really don't understand what's wrong with them!!
3- I had some problem with the ac in my room it wasn't getting cold so I called reception and asked someone to check the ac but after 3-4 callsin gap of 15 to 20 mins then the house keeping guy came before he check the ac his saying why I was calling many times only one call is enough and if I didn't came so he wanted to me to wait until he come but not to call several times.
4- the room doesn't looks like a hotel room the wall patched where riped off there's only 5 to 6 tv channels and most of the channels were not clear, bed and blanket smells bad.
5- the hotel staff from managers till the house keeping all of them had a very bad attitude and not greety face or smile, they really doesn't know how to deal with the guesti used to stay over in many hotels but I never experience this bad service I will never ever go again for this hotel such a poor service hotel and also they charge you 6% service charge but you get zero service. Over all the hotel was so terrify and service worse than the feedbacks from other guest. The management either had tochange the whole employees or re-train them or better to shut down the hotel instead of giving us so horrible service.
No Free Parking 2 AED per hour 48AED 24hrs. No visitors allowed. Only one key card for 2 guest. Clean. And not professional staff.
Nice place to stay..
I have been to this hotel.its very cleaned,rooms are well painted and big in size.we enjoyed our stay at hotel.
You can also have nice breakfast, lunch and dinner in less amount.
located at muroor street after crossing first fly over if u r cmg from abu dhabi bus station.
It's a good hotel with Decent Ammneites, don't expect too much. The location is very ok everything is far from this place.
Nearest is Al Wahada Mall around 2.5kms.
This hotel give me not good experience when we r chack out
staff not professional, he hung the phone on my face, without a word.
The rooms are not that much bad but the front desk crew including duty manager are terrible. Highly confused and don't know what they are doing.
It took me 30 minutes to check out until they completed checking my room.
This is not expected from a trained employee who's primary objective is building images and satisfying customer.
Hotel top management need to train employees for maximum customer satisfaction!!