TOUS

Location :

Av. Carlemany, 103, AD700 Escaldes-Engordany
Added by Jopie, at 05 July 2016

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• Google User

  19 October 2024

  Thank you very much Olga for being so decisive and for your professionalism. This afternoon I was able to make the change, you were not there but the two girls still treated me very well. Thank you TOUS team!! ❤️

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• Google User

  29 July 2024

  The service is very bad, it seems that the customers bother them. I had bought a watch at Tous Madrid, I was delighted with the brand and the service there. I'm going to look in Andorra for a matching bracelet, I get interested and ask if the bear charms could be for a bracelet or necklace, he answers yes and doesn't show the slightest interest in taking out pieces so I can see examples, without a doubt if there would be attention It would have been better if I had bought, service should be a priority. The saleswoman was busy taking inventory with her colleague. Bad experience and that's why I didn't buy anything there.

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• Google User

  05 August 2023

  On July 1, 2023, the employee Ximena deceived me and my parents. Be careful if the shop assistants tell you that if you are not clear they can always refund your money in any store, in any country.
  
  On July 1, 2023 we entered this store and Ximena attended us. I ask her to show me some earrings with the matching pendant. I try them on and my parents start telling me that they look great on me, I tell them that it's not clear to me that they are too small for what I usually wear (I wear my Tous Onix silver vermeil earrings). I was hesitant and my parents insisted that it would be a gift from them. In the end I say no and Ximena intervenes in the conversation saying that if I have doubts I can always change it or get my money back.
  I tell her I ask if they will return the money to me in Spain and she answers that yes I will insist again, since it is not 80 euros but 358 euros. And Ximena answers as if you are going to New York.
  
  On July 22 I went to return them to a Tous store in Badalona... To my surprise they told me they were sorry that I had to return to Andorra to get the money back. They are very sorry that it tastes very bad to them but the only thing they can do is exchange it for something else.
  
  I didn't want anything else, I wanted the money, which is what the liar and freeloader Ximena told me. Because if she hadn't told me that I would get my money back at any other store, I wouldn't have told my parents yes.
  
  I feel very deceived by this employee and my parents too.
  If this woman represents Tous you are in a very bad place, minimally liars and scammers who do anything for the sake of selling.
  
  I will never set foot in Tous again in my life.

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• Google User

  31 August 2022

  Same price as in Spain, it's a ton, where you find that 21% cheaper, a lie... they charge it to the customer, what a scam

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• Google User

  25 March 2022

  The truth is that it is terrible, I called by phone to reserve a bag for me and they told me that it is not necessary because they have plenty of stock and it will not be sold. I go and they don't have the bag, they tell me that they usually reserve so why don't I reserve when they themselves told me no when I wanted to reserve. Fatal, you shouldn't have hired people who don't know how the store works. So everything is going to be bad reviews. Check that your staff complies.

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• Google User

  20 July 2020

  The very unpleasant clerk, with no desire to work or serve people, I think the company should take action on the matter, because it takes away your desire to buy, in this case we were served by a brunette girl on the morning shift . He did not advise buying while that person is there.

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• Anynomous

  28 March 2018

  Los precios vs España tampoco cambian tanto

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• Anynomous

  19 January 2018

  Tous ofrece los mejores productos y las últimas novedades en joyas.

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• Anynomous

  24 May 2017

  Soy clienta desde hace años porque me gusta mucho.
  Entré para pedir consejo sobre las gamuzas que usan para limpiar la plata. Me atendieron fatal y teniendo la gamuza en sus manos, me dijeron que no me podían limpiar los pendientes Tous que llevaba, cuando ya me lo había hecho Carla (dependienta muy agradable que no estaba), una de las veces que fuí a comprar. Me tenía que esperar un mes y medio, cuando en la tienda era medio minuto. En ese momento, yo era la única clienta y observándome, tenía a cuatro dependientes muy poco dispuestos con silencios incómodos.
  Yo también me sentí ninguneada. Una gran decepción.
  Les recomiendo, poner a la venta la gamuza impregnada que me recomendaron. Yo la hubiera comprado, no quería abusar.

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• Anynomous

  06 April 2017

  Tengo que darle la razón a Yaiza.

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• Anynomous

  07 January 2017

  La dependienta que me ha atendido (por llamarlo de alguna manera) ha sido super desagradable. Se ve que como no iba monisima sino con ropa de nieve no me ha considerado lo bastante buena clienta como para hacerme caso y me ha ignorado totalmente. A lo mejor me lo puedo permitir más que ella. Que le den...me voy a otra tienda donde me hagan caso. Ojalá vaya a comisión

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• Anynomous

  12 July 2016

  A mi novia le encanta

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