Great experience. They came on time, they removed the old roof, and replaced the new roof in two days. Very professional and competent. Byron Winters did an outstanding job. We were sold on his attention to detail and follow up. He showed us the problems with our existing roof, explained how these were causing our problems. and then went about correcting them. We highly recommend Burell Built Roofing and Byron Winters.
Excellent communication. Paid more than for previous repair but feel it was done right this time. Worked hard under bad conditions. Cleaned up well.
I am a woman who is past retirement age, and I had to climb up on my own roof to determine that the quoted work had not been completed--although I was billed for all (a second roofer finished the repair). If you're okay with that sort of behavior, this is the company for you. [In fairness I must add that in response to my written claim, Burrell did, ultimately, reduce the bill.]
Had them come out to give me an estimate to replace my roofing after the tornado on 4/12/20 messed up a lot of our shingles. The salesman came out and spent approximately 45 minutes with me. He informed me that he would have me an estimate in approximately a week. Never heard from them again. That was four months ago. Nothing but a waste of my time. Ultimately I had another local company do it and they did a great job. By not getting back to me they essentially lost approximately a $10,000 job.
If your time is valuable then don’t waste your time calling this place.
First and foremost Byron and Alex you guys are rock stars. Two of the most caring men I have ever met. When your community is hit with a tornado a lot can go wrong with contractors. Nothing went wrong with Burell. Yes we had to wait but that was expected. Yes we had leaks until repairs but that was expected. Yes it cost a lot of money but that was expected and you get what you pay for. I don’t think I will need another roof if Mother Nature cooperates and I absolutely love the work done this time around. True professionals from the start, the installation, follow up and completion. I am no expert but our roof looks solid, clean and sturdy. I asked them to contract the gutters as well and again they came through perfectly. Had a minor issue, guess what, fixed. This is where I publicly thank you and recommend your work to anyone. The tornado happened Easter Sunday. I would not wish this upon anyone. You all made dealing with horrific damage much more tolerable. For those interested we have a metal roof. Supplies were delayed at best, we are talking hundreds of homes. Byron was in constant contact with us and Alex’s crew did a professional installation once supplies became available. Thank you!