DO NOT BOOK THIS ONE OR YOU WILL BE SORRY FOREVER!! Polite security. Great lobby but that is the catch. Nothing else looks like the photos. The rooms are not suitable for accomodations. Because I know it will be hard to believe what I am saying, I took photos to back up every word of what I am about to say. Look what cost $200 per night. These people have people are lining up to come here to experience these condition at $200 a night? Oh No, good God man! Nasty doors, nasty shower, broken window, nasty mold growing inside the AC, nasty kitchen with dingy filthy sponge, AC remote without back, low water pressure and no hot water, old decrypted floor the squeak even when you turn in the bed. One night and I was OUT! I slept in the sofa, dead afraid to touch the filthy bed and I totally skipped the free breakfast as I can just imaging the kitchen it was prepared in. YUK!!!
I was pleasantly surprised when I went to the hotel. The amenities were great too
Nice low key environment. Recommended for short business trips. But out of 5 here are the scores.
Service: 4.5
Environment: 3
Food: 2.7
Entertainment: 1
Room I stayed in: 3
Overall score: 2.84
It was horrible for the most part. The staff was unprofessional and just displayed overall bad customer service. There was a horrible stench from the bathroom in the room I was in. There was a really loud prolonged sound each time I flushed the toilet. Food was OK but it felt like we were begging the staff to feed us even though everything was paid for. The carpets in the conference room upstairs is unsightly with huge stain marks all over. I do hope this hotel address at least 1 of the issues that I found distasteful over this past weekend. At least the pool was clean. I remember seeing someone clean it Saturday morning. I remember calling the operator to ask her to send someone to turn on the AC unit in the conference room and the lady told me to go downstairs to the restaurant and ask someone to come turn it on for me. Customer service at the hotel is below zero. I hope this can change.
Wonderful intimate and cozy respite from the hustle and bustle of New Kingston. Smartly landscaped and with very unique art pieces hanging tactfully around the property... one is transformed by this very beautiful oasis getaway right in the Heart of the City.
Overall, it was a really good experience. The staff needs to be more hospitable sometimes though.
If I could rate the experience less than a single star I definitely would. The service was beyond horrible and the food was tasteless and proportions ridiculous. Can't say I'd recommend here to anyone.
Service is good but without expected zeal, which is usual for the Caribs. Technical maintenance side could be improved.
It all started with the car service the Altamont hotel used to pick me up at the airport. Roxy, the cab driver, was awesome. I used him the entire time i was in Jamaica. When I arrived at the hotel i was greeted by a very friendly staff. From the security guard to the girls at the front desk. All were equally friendly. When i got to my room I found it to be very clean and comfortable. The restaurant staff was very pleasant and the food was DELICIOUS. They also have a Sunday Church service with was a plus for me. I would definitely stay there again and i recommend this hotel.
Fantastic and great hospitality from the workers..did not want to leave.
Not the most luxurious spot you will ever find, but if you are looking for comfortable but affordable accommodation in New Kingston, Alramont is a great option.
Whatever you do, DO NOT stay at this hotel!! The front desk staff was very unfriendly, the breakfast was cold and tasted like it was a couple days old and the rooms are atrocious! We were told we would be getting a 2 bedroom, with 1 and a 1/2 bath. There was only one room with a loft, which had two old looking beds with only one bathroom. The other bed's boxspring was very dirty and when you laid on it, you could feel the bed springs. The room was filthy and there was a dirty sponge on the old kitchen sink when we checked in. On top of that, they searched our bags when we were leaving, because they could not find a hand towel. Completely disgusting hotel and staff!!🤢 We left early and found a much better place to stay. DO NOT STAY HERE, YOU WILL REGRET IT!!! They don't even deserve 1 star. I only gave them one because I can't post if a star is not given😤
Bath could renovate, I like the mosaic tiles anyway the colours too low needs brighter shades.
Altamont has very friendly workers. The food there is exquisite. I went there over the independence holiday and there was reggae music and a brunch with Jamaican food by the pool. The entire atmosphere was welcoming, friendly and just, Jamaican.
Nothing exceptional about this place. Too pricy for the quality provided. Lunch was not good but the complimentary breakfast was good but limited options
Ambiance is acceptable, but pricey when compared to other hotels
This is great cooling spot and the rooms are very nice.
Good atmosphere, good food, friendly and helpful staff... Nice!
Do not stay here! The customer service staff are incompetent. They charge you the wrong room rate. Made numerous mistakes. I'm still waiting for a refund which was meant to be put back into my account over 4 months.............. will not stay here again. This isn't the first time I have stayed here and had problems but this will be my last.
Spend extra money and go to a better hotel, they are crooks.....
A little dated but nice
Beautiful and safe location with exceptional services
nice ambiance. although they still improving or renovating the place while staying.